Job Description
About the Role
We are seeking an experienced and skilled Assistant Restaurant Manager to join our team at a prestigious wine estate in Stellenbosch/Brackenfell. As part of our restaurant outlet, you will be responsible for leading and managing the operation, ensuring exceptional guest service, and driving business growth.
Key Responsibilities
- Ensuring Excellent Guest Service: Providing excellent guest service and soliciting guest feedback.
- Effectively addressing guest concerns and complaints.
- Empowering employees to deliver exceptional service.
- Prioritizing guest satisfaction and continuous improvement.
- Providing feedback to improve service performance.
- Reviewing guest satisfaction results with employees.
- Communication and Professional Conduct:
Approaching all interactions with guests and colleagues in a service-oriented manner.
Communicating essential information to all staff for each event.
Maintaining regular attendance and clear communication with all stakeholders.
Attending relevant meetings as required and ensuring team awareness of information.
Assisting staff as needed and being hands-on in operations.
- Health and Safety:
Ensuring a safe work environment for guests and colleagues.
Enforcing hygiene standards and inspecting all areas.
Maintaining personal appearance standards and reporting security concerns.
Assisting with hygiene audits when necessary.
- Stock Management:
Conducting accurate stock takes and managing orders.
Planning and controlling stock levels within the bar.
Ensuring proper storage and usage of stock in line with safety standards.
Requirements
- Grade 12
- A formal qualification (advantageous)
Qualifications
- Minimum of 4 years of luxury restaurant/hotel experience
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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