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South Africa: Client Onboarding Consultant (Pms) – Claremont & Hout Bay posted by Phoenix Recruitment

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Job Description

About the Role

We are seeking an experienced Client Onboarding Consultant to join our team at a software company providing all-in-one property management solutions to the hospitality industry. As a key member of our client onboarding process, you will be responsible for setting up new clients with their system accurately, on time, and tailored to their specific needs.

Key Responsibilities

  • Review new client handovers to ensure everything is accurate and complete.
  • Fill in any missing information by working directly with clients, sales or risk teams.
  • Run onboarding calls to guide clients and set expectations.
  • Configure rates, rooms and bookings with precision and clarity.
  • Keep CRM records up to date with every client interaction.
  • Share client feedback to help us raise the bar continuously.

Requirements

  • Grade 12
  • At least 2 years’ experience in travel, tourism, or hospitality ideally in a client-facing or operations role such as a tour operator or travel agency, hotel or guesthouse front-of-house, reservations, sales or support for travel tech or customer service with a booking or tourism platform.
  • A sharp eye for detail — you spot things others miss.
  • Excellent written and spoken communication.
  • Organised and self-managed, with a love for clear processes.
  • Friendly, helpful, and genuinely care about making things better.
  • Comfortable working with SLAs, KPIs and deadlines.

Qualifications

  • Formal education/certifications: None mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Sales Jobs in ZA

In South Africa, the sales industry is a significant sector, with many multinational companies operating in various sectors. The job market for sales professionals is generally competitive, with a strong demand for skilled and experienced individuals. Typically, sales roles are found in industries such as technology, financial services, and manufacturing.

Generally, salaries for sales positions in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Common salary ranges for entry-level sales roles typically start at around R300 000 to R500 000 per annum, while more experienced professionals can earn between R600 000 to R1 million or more, depending on performance and market conditions. It’s common for sales salaries to be higher in larger companies or those operating in high-growth industries.

Common skills required for sales roles include excellent communication and interpersonal skills, the ability to build strong relationships with customers and colleagues, a strong understanding of products or services, and the ability to meet sales targets. Other essential skills often include negotiation and problem-solving abilities, as well as a strong work ethic and adaptability in a fast-paced environment. Typically, companies also look for candidates with a degree or diploma in a relevant field, such as business, marketing, or communications.

Sales professionals can be found in various industries, including the technology industry, financial services sector, manufacturing sector, and more. The ability to navigate these different sectors is crucial for career progression and development. In terms of career development, sales roles often offer opportunities for advancement, such as promotions to senior sales roles or leadership positions within a company.

Typically, successful sales professionals in South Africa progress into roles such as account manager, sales manager, or even business development roles within their organisations. With experience and the right skills, they can also consider career transitions into other industries or start their own businesses. Overall, for those considering a career in sales, it’s essential to focus on developing strong skills, building a professional network, and staying adaptable in a rapidly changing job market.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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