Menu Close

South Africa: Collections and Recovery Portfolio Manager posted by Profile Personnel

Advertisement



Job Description

Financial accountability
Maximise after cost collections on portfolio through proactive, strategic, and operational oversight across the full credit lifecycle.

Responsibilities
Collections Policy
Develop and maintain the collections policy in alignment with current best practices and strategic thinking.
Management of Collection Strategies
Oversee the design, continuous improvement, monitoring, and reporting of collection strategies, with the following objectives:
Proactively prevent default among paying customers by identifying and engaging those at risk of default.
Minimize the roll-forward of early defaulters through targeted intervention.
Maximize activation of Non-Performing Loans (NPL) and write-off accounts (NPLWO) to optimize NPL net yield.
Ensure timely and consistent allocation of accounts to appropriate collections channels including OBCC Servicing and Activations, Cybertrac, and EDC, aligned with receipting and activation targets.

Performance Monitoring of Operational Channels
Oversee performance across operational channels including Call Centres (CC), Digital Collections, External Debt Collectors (EDCs), and Cybertrac
Establish targets and service level agreements (SLAs) for each channel.
Develop and maintain performance monitoring reports to track delivery against these targets and SLAs.
Monitor stock rotation and aging accounts to ensure operational momentum and compliance with strategy timelines.
Collaboration with Operational Channels for Segmented Treatments
Facilitate weekly performance reviews with Operational Leads, including performance vs targets, activation counts, and receipting trends.
Work closely with operational teams to define tailored treatment strategies based on customer segmentation:
Design digital communication campaigns across SMS, WhatsApp, email, and customer journey flows.
Create customized scripts and AI prompts for use in the contact centre.

View Job  Cape Town Region: Commercial / Sales & Marketing Manager - Luxury 5 Star Lodge - Cape Town | Ls posted by Kendrick Recruitment

Settlement Offer Management
Manage all customer settlement initiatives, including both structured and ad-hoc offers:
Own and maintain the deals matrix that guides settlement offers on NPL-WO accounts.
Define maximum allowable settlement mandates.
Approve customer-initiated settlement offers within delegated authority.

Regulatory and Policy Compliance
Ensure that all collection activities adhere to applicable laws, regulations, and internal company policies.

Contract Management
Ensure all contracts are correctly classified under relevant operational statuses and campaign structures.
Execute write-offs as appropriate.
3Provide ad-hoc reporting support as required.

Reporting and Monitoring
Compile and present regular performance reports, including weekly CC performance reviews and monthly Manco pack.
Investigate variances in monthly performance and provide recommendations for corrective action.

Requirements
Bachelors degree in finance, Economics, Business Administration, Statistics, or a related field.
Proven experience in debt collections, financial analysis, or a similar role within the financial services industry.
Proficiency in data analysis tools and software such as Excel, SQL

Skills and behaviours
Excellent problem solver
Creative thinker
Attention to detail
Self-motivated
Good verbal and written communication
Ability to work independently



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



View Job  Vanderbijlpark: Credit Control Manager posted by Dynamic Outsourced Solutions
Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in South Africa, South Africa


Job Seeker Tip

Learn the common software and tools used in your industry - stay current with technology.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Cape Town Region: PROJECT ARCHITECT posted by Dante Group Ltd

Jobs in Cape Peninsula February 14, 2026
arts & media Creative Dante Group Ltd design

Minimum requirements: Minimum qualifications: Master's degree in architecture and SACAP Professional Architect registration 5 - 10 years' experience working...

View Job

Northern Cape: Area Sales Manager Northern Cape posted by Dynamic Outsourced Solutions Pty. Ltd

Jobs in Northern Cape February 14, 2026
Dynamic Outsourced Solutions Pty. Ltd Sales

The Area Sales Manager will be responsible for driving sales growth, managing customer relationships, and ensuring the achievement of sales…

View Job

Cullinan: Electrical Artisan posted by Hire Resolve

Jobs in Cullinan February 14, 2026
Hire Resolve Other Engineering

A leading South African red meat producer is looking for an experienced Artisan (Electrician) with strong experience in electrical and…

View Job  Johannesburg: HR Clerk
View Job

Germiston: Key Account Specialist – Logistics industry – Germiston, Gauteng posted by Hire Resolve

Jobs in East Rand February 14, 2026
Customer service Hire Resolve

Hire Resolves client in the logistics industry is urgently seeking the expertise of a Key Account Specialist in Germiston, Gauteng.Responsibilities:Manage...

View Job

Paarl: Senior Manager – Procurement posted by Hire Resolve

Jobs in Cape Winelands February 14, 2026
Hire Resolve Other Management

One of our clients, a leading player in the agricultural retail and supply chain sector, is seeking a Senior Manager…

View Job

Cape Town City Centre: Head of Finance

Jobs in Cape Peninsula February 14, 2026
Accounting Finance

Head of Finance Cape Town Northern Suburbs R 760 000 R 860 000 CTC p.a. Reference: NFR008523 Permanent Role Category:…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in South Africa

More Jobs in Your Area