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South Africa: Collections Operations Manager posted by O’Brien Recruitment

South Africa: Collections Operations Manager posted by O’Brien Recruitment

Posted on 2025-05-18 00:00:00

Job Summary

Collections Operations Manager
? Cape Town

A growing and results-driven business is seeking a Collections Operations Manager to lead their Contingent division operations. This is an exciting opportunity for a confident, strategic, and people-focused leader to drive collections performance and manage key portfolios while leading a high-performing team.

Key Responsibilities

1. Portfolio Management

  • Execute collection strategies and manage portfolios to maximize net recoveries.

  • Meet and exceed internal KPIs across collections, quality, and productivity.

  • Drive call center productivity through team management and continuous process improvement.

  • Analyze data and performance to develop daily operational tactics.

  • Oversee departmental reporting and administration to support operational success.

2. Client Relationship & Management

  • Build and maintain strong relationships with key clients to align expectations and deliver excellent service.

  • Engage regularly with clients on performance, opportunities, and growth.

  • Lead performance meetings and prepare client reports and presentations.

3. Personnel Management

  • Lead a team of 3 Team Managers across 34 portfolios with 5075 agents in total.

  • Coach, develop, and support staff to ensure motivation and performance.

  • Apply performance management tools and discipline where necessary.

  • Promote workforce engagement and ensure compliance with company policies.

4. Service Excellence

  • Foster strong relationships with senior managers and support staff.

  • Ensure exceptional service delivery and client satisfaction.

  • Drive continuous improvement initiatives.

5. Leadership & Culture

  • Lead by example, demonstrating integrity, accountability, and enthusiasm.

  • Encourage innovation and identify process improvements.

  • Champion company values and a culture of excellence.

Requirements

  • Minimum 5 years in a senior operational role, preferably in collections or credit management.

  • Experience leading large teams (80+ employees) and developing team leaders.

  • Strong portfolio and client management expertise.

  • Proficient in management reporting and performance analysis.

  • High-level computer literacy and experience with dialer systems.

  • Strong problem-solving skills and the ability to manage under pressure.

  • Excellent communication and interpersonal skills.

  • Proven track record in achieving operational and performance targets.

Working Hours

  • Monday to Friday: 07:30 16:00

  • Two Saturdays per month: 08:00 13:30

  • No shift work

View Job  Johannesburg: Senior Credit Analyst - Investment Industry posted by Hire Resolve

Why Apply?

This role is perfect for a motivated leader who thrives in a fast-paced environment and has a passion for driving operational excellence. If youre ready to inspire teams, elevate performance, and lead strategically, we want to hear from you!

Click Go Apply to apply online!


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