South Africa: Customer Success Manager posted by SydSen Recruit

• Conduct client meetings via Microsoft Teams (no onsite visits required).
• Manage ongoing client communication and follow-ups via a system bot.
• Handle onboarding and provide system training for clients.
• Build and maintain strong, professional relationships with clients to ensure their success and satisfaction.
• Troubleshoot client concerns and escalate issues where necessary.
• Accurately capture client interactions and progress on internal systems.

Requirements:

• 24 years experience as an Automotive Service Advisor (essential).
• Fully bilingual in Afrikaans and English (written and spoken).
• Presentable, well-spoken, and professional communication style.
• Strong computer literacy and ability to adapt quickly to new systems.
• Must have own uncapped, high-speed WiFi connection at own cost (required for video meetings).
• Comfortable working fully remotely with minimal supervision.

What We Offer:

• Full training on company systems and processes.
• Competitive salary of R20,000 R25,000.
• Opportunity to work remotely with a leading company in the automotive space.