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South Africa: Draught and Coffee Quality Supervisor posted by Greys Recruitment

South Africa: Draught and Coffee Quality Supervisor posted by Greys Recruitment

Posted on 2025-07-05 00:00:00

Job Summary

Job Requirements:

  • Grade 12
  • Degree or diploma in a relevant technical field or equivalent experience
  • 4 to 5 years of proven experience in a similar role
  • Proven experience in operations management, particularly in technical services
  • Strong leadership and team management skills
  • Excellent customer service and communication skills
  • Ability to manage budgets and develop strategic plans
  • Proficiency in using relevant software and applications for scheduling and reporting
  • Strong problem-solving and decision-making abilities
  • Knowledge of quality standards and compliance requirements

Job Duties:

Technical Oversight

  • Oversee and manage all draught and coffee-related operations
  • Develop and implement technician schedules
  • Ensure all technical work meets SLA and approved standards
  • Maintain quality standards in line with company policies
  • Investigate and resolve car stock discrepancies
  • Conduct regular audits on car stock and tools
  • Ensure process rollout and compliance with procedures

Customer Service

  • Attend to customer queries and resolve issues promptly
  • Update customers on status of callouts and flagged concerns
  • Conduct quality surveys and liaise directly with trade brewers
  • Provide expert technical advice to staff and customers
  • Monitor industry trends to suggest innovations and improvements
  • Foster strong client relationships and deliver on technical needs

Team Supervision

  • Recruit, supervise, and evaluate technical staff
  • Deliver ongoing training and staff development
  • Manage standby schedules across all areas
  • Sign off technician incentives and conduct performance reviews
  • Promote team morale and manage disciplinary processes
  • Lead, mentor, and support technicians to uphold service excellence

Operational Efficiency

  • Submit stock requests to warehouse for technician readiness
  • Maintain vehicle maintenance trackers and reports
  • Monitor driver behavior using vehicle tracker reports
  • Manage field staff leave tracker (annual, sick, etc.)
  • Ensure proper system rates align with budgeted travel costs
  • Review callouts and monitor for duplicated or reworked activities
  • Authorize private kilometers logged by field teams

Reporting & Budget Control

  • Prepare ad hoc reports for management and directors
  • Conduct quarterly draught scheduling reviews to improve efficiency
  • Manage labor costs via strategic planning and productivity metrics
  • Meet labor targets through route optimization

Compliance & Quality

  • Ensure adherence to SAB and BC sanitation, installation, and event standards
  • Perform trade quality audits and enact corrective actions
  • Enforce sanitation and installation protocols at all events and setups
View Job  Cape Town: Warehouse Cleaner posted by O'Brien Recruitment

Project Management

  • Plan and execute technical projects to scope and budget
  • Coordinate across departments for smooth project delivery

Health & Safety

  • Uphold safety protocols across technical teams
  • Conduct risk assessments and implement hazard mitigation

Miscellaneous

  • Available for escalations outside regular hours
  • Conduct trade visits and attend customer meetings
  • Document meeting minutes to align technicians with procedures
  • Manage new customer project requests to meet delivery timelines
  • Escalate HR/IR issues as needed
  • Perform management standby duties (opening/closing offices)

Working Conditions: Primarily office-based, with regular extensive travel required.

Salary:

Market Related

How to apply:
1. Follow the link to our jobseeker’s page- www.********.co.za
2. Search for the job title.
3. Click apply to submit your CV.

Click Go Apply to apply online!


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