South Africa: Draught and Coffee Quality Supervisor posted by Greys Recruitment
Posted on 2025-07-27 00:00:00
| Employer | Greys Recruitment |
|---|---|
| Category | Engineering Management |
| Location | South Africa / South Africa |
Job Summary
- Grade 12
- Degree or diploma in a relevant technical field or equivalent experience
- 4 to 5 years of proven experience in a similar role
- Proven experience in operations management, particularly in technical services
- Strong leadership and team management skills
- Excellent customer service and communication skills
- Ability to manage budgets and develop strategic plans
- Proficiency in using relevant software and applications for scheduling and reporting
- Strong problem-solving and decision-making abilities
- Knowledge of quality standards and compliance requirements
Job Duties:
Technical Oversight
- Oversee and manage all draught and coffee-related operations
- Develop and implement technician schedules
- Ensure all technical work meets SLA and approved standards
- Maintain quality standards in line with company policies
- Investigate and resolve car stock discrepancies
- Conduct regular audits on car stock and tools
- Ensure process rollout and compliance with procedures
Customer Service
- Attend to customer queries and resolve issues promptly
- Update customers on status of callouts and flagged concerns
- Conduct quality surveys and liaise directly with trade brewers
- Provide expert technical advice to staff and customers
- Monitor industry trends to suggest innovations and improvements
- Foster strong client relationships and deliver on technical needs
Team Supervision
- Recruit, supervise, and evaluate technical staff
- Deliver ongoing training and staff development
- Manage standby schedules across all areas
- Sign off technician incentives and conduct performance reviews
- Promote team morale and manage disciplinary processes
- Lead, mentor, and support technicians to uphold service excellence
Operational Efficiency
- Submit stock requests to warehouse for technician readiness
- Maintain vehicle maintenance trackers and reports
- Monitor driver behavior using vehicle tracker reports
- Manage field staff leave tracker (annual, sick, etc.)
- Ensure proper system rates align with budgeted travel costs
- Review callouts and monitor for duplicated or reworked activities
- Authorize private kilometers logged by field teams
Reporting & Budget Control
- Prepare ad hoc reports for management and directors
- Conduct quarterly draught scheduling reviews to improve efficiency
- Manage labor costs via strategic planning and productivity metrics
- Meet labor targets through route optimization
Compliance & Quality
- Ensure adherence to SAB and BC sanitation, installation, and event standards
- Perform trade quality audits and enact corrective actions
- Enforce sanitation and installation protocols at all events and setups
Project Management
- Plan and execute technical projects to scope and budget
- Coordinate across departments for smooth project delivery
Health & Safety
- Uphold safety protocols across technical teams
- Conduct risk assessments and implement hazard mitigation
Miscellaneous
- Available for escalations outside regular hours
- Conduct trade visits and attend customer meetings
- Document meeting minutes to align technicians with procedures
- Manage new customer project requests to meet delivery timelines
- Escalate HR/IR issues as needed
- Perform management standby duties (opening/closing offices)
Working Conditions: Primarily office-based, with regular extensive travel required.
Salary:
Market Related
How to apply:
1. Follow the link to our jobseeker’s page- www.********.co.za
2. Search for the job title.
3. Click apply to submit your CV.
Click Go Apply to apply online!
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