South Africa: Draught and Coffee Quality Supervisor posted by Greys Recruitment
Posted on 2025-07-05 00:00:00
Employer | Greys Recruitment |
---|---|
Category | Engineering Management |
Location | South Africa / South Africa |
Job Summary
- Grade 12
- Degree or diploma in a relevant technical field or equivalent experience
- 4 to 5 years of proven experience in a similar role
- Proven experience in operations management, particularly in technical services
- Strong leadership and team management skills
- Excellent customer service and communication skills
- Ability to manage budgets and develop strategic plans
- Proficiency in using relevant software and applications for scheduling and reporting
- Strong problem-solving and decision-making abilities
- Knowledge of quality standards and compliance requirements
Job Duties:
Technical Oversight
- Oversee and manage all draught and coffee-related operations
- Develop and implement technician schedules
- Ensure all technical work meets SLA and approved standards
- Maintain quality standards in line with company policies
- Investigate and resolve car stock discrepancies
- Conduct regular audits on car stock and tools
- Ensure process rollout and compliance with procedures
Customer Service
- Attend to customer queries and resolve issues promptly
- Update customers on status of callouts and flagged concerns
- Conduct quality surveys and liaise directly with trade brewers
- Provide expert technical advice to staff and customers
- Monitor industry trends to suggest innovations and improvements
- Foster strong client relationships and deliver on technical needs
Team Supervision
- Recruit, supervise, and evaluate technical staff
- Deliver ongoing training and staff development
- Manage standby schedules across all areas
- Sign off technician incentives and conduct performance reviews
- Promote team morale and manage disciplinary processes
- Lead, mentor, and support technicians to uphold service excellence
Operational Efficiency
- Submit stock requests to warehouse for technician readiness
- Maintain vehicle maintenance trackers and reports
- Monitor driver behavior using vehicle tracker reports
- Manage field staff leave tracker (annual, sick, etc.)
- Ensure proper system rates align with budgeted travel costs
- Review callouts and monitor for duplicated or reworked activities
- Authorize private kilometers logged by field teams
Reporting & Budget Control
- Prepare ad hoc reports for management and directors
- Conduct quarterly draught scheduling reviews to improve efficiency
- Manage labor costs via strategic planning and productivity metrics
- Meet labor targets through route optimization
Compliance & Quality
- Ensure adherence to SAB and BC sanitation, installation, and event standards
- Perform trade quality audits and enact corrective actions
- Enforce sanitation and installation protocols at all events and setups
Project Management
- Plan and execute technical projects to scope and budget
- Coordinate across departments for smooth project delivery
Health & Safety
- Uphold safety protocols across technical teams
- Conduct risk assessments and implement hazard mitigation
Miscellaneous
- Available for escalations outside regular hours
- Conduct trade visits and attend customer meetings
- Document meeting minutes to align technicians with procedures
- Manage new customer project requests to meet delivery timelines
- Escalate HR/IR issues as needed
- Perform management standby duties (opening/closing offices)
Working Conditions: Primarily office-based, with regular extensive travel required.
Salary:
Market Related
How to apply:
1. Follow the link to our jobseeker’s page- www.********.co.za
2. Search for the job title.
3. Click apply to submit your CV.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in South Africa
More jobs in South Africa
Browse Engineering Management Jobs
Browse Greys Recruitment Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Pietermaritzburg: HOUSE SUPERVISOR – this is a live in position posted by CHOC CHILDHOOD CANCER FOUNDATION SOUTH AFRICA
To supervise patient admissions to the house in conjunction with the relevant hospital and CHOC staff. To ensure that the CHOC house policy and house...
View Job
HOUSE SUPERVISOR – this is a live in position
Pretoria East: Assistant Manager – and Progress to a Manager posted by South African Military Surplus (Tent Pro)
The right candidate will begin as an Assistant Manager and progress to a Manager.We are looking for preferably a young Afrikaans Male between the ages of...
View Job
Assistant Manager – and Progress to a Manager
Sandton: Network Product Sales Engineer posted by Hikvision South Africa
Familiar with the mainstream network communication product brands and distribution channels in the South African market. Has a history of cooperation with...
View Job
Network Product Sales Engineer
Sandton: Business Development Manager posted by Hikvision South Africa
Should have large experience for developing Industrial market by approaching and building solid relationship with both Distributors and End Users.Good...
View Job
Business Development Manager
Boksburg: Sales Specialist – Urgently Needed posted by Zoomlion South Africa
Locations Boksburg, Durban, Bloemfontein, Middelburg and LimpopoJob ResponsibilitiesMeeting monthly sales targets.Prospecting, qualifying and generating new...
View Job
Sales Specialist – Urgently Needed
South Africa: Operations Manager
Minimum requirements Experience in overseeing the running of a warehouse Knowledge of Health and Safety General maintenance knowledge Experience in stock...
View Job
Operations Manager
South Africa: Learning Designer and Technologist (Remote)
ENVIRONMENT A dynamic Online Learning Platform seeks to fill the role of a Learning Designer and Technologist who will collaborate with stakeholders in the...
View Job
Learning Designer and Technologist (Remote)
South Africa: Financial Manager
The following will be expected from the FM Reporting to Cheif Financial Officer and CEO Multi-company reporting - average of 13 entities Intercompany loan...
View Job
Financial Manager
South Africa: Junior Design Engineer
Description A well-known manufacturer of hollowcare slabs and pre-cast structural elements is seeking a Junior Structural Engineer Technician to grow with...
View Job
Junior Design Engineer
South Africa: Senior Accounts Payable Clerk
Senior Accounts Payable Finance Westlake Cape Town Our client in Westlake Southern Suburbs of Cape Town is looking for a Senior Accounts Payable Finance...
View Job
Senior Accounts Payable Clerk
South Africa: Office Clerk
We are looking for an Office Clerk to join our team. This role involves providing administrative support to our office staff and ensuring the smooth running...
View Job
Office Clerk
South Africa: Key Accounts Manager
Minimum Requirements Must have a minimum of 5 years experience as a Key Accounts Manager in the Paint Manufacturing Industry Relevant Tertiary Education...
View Job
Key Accounts Manager
South Africa: Planning Travel Consultant – Inbound
The Cruise Division of our client handles bookings that originate from direct relationships with various cruise agents worldwide. For the cruise business,...
View Job
Planning Travel Consultant – Inbound
South Africa: UI/UX Designer
We are seeking a talented and experienced UIUX Designer to join our team. The ideal candidate has a strong eye for detail, a user-centered mindset, and a...
View Job
UI/UX Designer
South Africa: Diesel/Petrol Mechanic | Netherlands
Duties Responsibilities Perform maintenance, diagnostics, and repairs  on a variety of petrol and diesel vehicles and machinery. Inspect, troubleshoot,...
View Job
Diesel/Petrol Mechanic | Netherlands
South Africa: Chief Financial Officer
Minimum requirements for the role Must have a relevant tertiary qualification Minimum 1520 years senior finance leadership, preferably in agribusiness,...
View Job
Chief Financial Officer
South Africa: Graphic Designer
My client is looking for a person with a passion for creativity and the drive to shape impactful brands across their industry. As a Graphic and Content...
View Job
Graphic Designer
South Africa: Senior Programme Manager – Retail – Durban or JHB and CPT – Contract
Our Client a global tech firm is seeking a Senior Business Analyst to join their team in Durban or remote for candidates in JHB and CPT on a contract basis....
View Job
Senior Programme Manager – Retail – Durban or JHB and CPT – Contract
South Africa: Business Analyst – Retail – Durban or JHB and CPT – Contract
Our Client a global tech firm is seeking a Business Analyst to join their team in Durban or remote for candidates in JHB and CPT on a contract basis. They...
View Job
Business Analyst – Retail – Durban or JHB and CPT – Contract
South Africa: Power BI Analyst – Johannesburg – up to R800k per annum
A global financial services organisation whose core purpose is to seek out and invest in exceptional individuals and whose values align and pride themselves...
View Job
Power BI Analyst – Johannesburg – up to R800k per annum
South Africa: Salesforce Developer (Contract) (CPT/Remote)
ENVIRONMENT LOOKING for a dynamic, short-term opportunity to make a significant impact? Our client, a UK-based Non-Profit, has a 6-month extendable contract...
View Job
Salesforce Developer (Contract) (CPT/Remote)
South Africa: Account Executive Voice AI Start-Up (Fully Remote)
Account Executive Voice AI Start-Up Fully Remote Join a rapidly scaling AI start-up transforming outbound sales through voice automation. B2B Sales Remote ...
View Job
Account Executive Voice AI Start-Up (Fully Remote)
South Africa: Estimator-CPT
1. Estimates Compile estimates according to client and agent requirements for all transport modes both imports and exports. Request landside and freight...
View Job
Estimator-CPT
South Africa: Accountant
SAIPA Accountant Stikland Brackenfell Cape Town Our commercial manufacturing client in Stikland Brackenfell Cape Town is looking for a SAIPA Acountant with...
View Job
Accountant
South Africa: Pharmacy Manager
Qualifications Essential Bachelor of Pharmacy degree equivalent qualification. Registered as a pharmacist at the South African Pharmacy Council SAPC....
View Job
Pharmacy Manager