Job Description
About the Role
We are seeking an experienced Flight Specialist to join our team at Wild Dreams Hospitality, a bespoke luxury travel company dedicated to crafting deeply personal, high-end itineraries and world-class experiences for discerning clients. As a key member of our support team, you will be responsible for providing exceptional flight research and assistance to our clients, ensuring seamless travel experiences.
Key Responsibilities
- Support flight research and provide accurate quotes to clients
- Act as a client-facing point of contact via WhatsApp for flight-related queries and changes
- Monitor bookings and remain available via duty phone in case of schedule changes or disruptions
- Liaise with an internal support team who handle ticketing, reissues, voids, and group flights
- Serve as a calm and reliable “middle-man” between clients and the operations team
- Provide duty-phone assistance outside of regular working hours
Requirements
- Several years’ experience as a flight specialist or travel consultant
- Minimum 3 years working knowledge of Galileo / SmartPoint / Travelport
- Excellent written and verbal communication skills
- Confident, organized, and able to work independently
- Positive, composed, and solution-oriented, even when dealing with flight disruptions
Qualifications
- Formal education/certifications not specified
Salary & Benefits
- Salary range: TBA
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in South Africa
The travel and tourism industry in South Africa is generally a vibrant sector, with many opportunities available to those interested in working in this field. Typically, the industry is driven by the country’s rich cultural heritage, stunning natural beauty, and well-established tourist infrastructure. As a result, there are often a wide range of job opportunities available, from entry-level positions to more senior roles.
When it comes to salary expectations for travel and tourism professionals in South Africa, broad ranges can be expected. Typically, salaries vary widely depending on factors such as experience, company size, and industry sector. For example, entry-level roles may start around R200 000 – R350 000 per annum, while more senior positions can command salaries of up to R800 000 – R1 200 000 per annum or more. However, it’s essential to note that these are general estimates and actual salaries can vary significantly depending on individual circumstances.
Common skills for travel and tourism professionals in South Africa include excellent communication and interpersonal skills, as well as the ability to work well under pressure. Other essential skills typically include proficiency in one or more languages (with English being a common requirement), knowledge of local customs and culture, and experience with customer service or hospitality management. In some roles, technical skills such as data analysis, marketing, or IT may also be required.
The travel and tourism industry in South Africa is commonly employed across various sectors, including financial services, technology, manufacturing, and natural resources. Many companies in these industries have large tourism arms or partner with local tour operators to provide their clients with experiential travel options. Other common employers include government agencies responsible for promoting tourism development.
For those looking to develop a career in the travel and tourism industry, there are many opportunities available. Typically, entry-level positions can serve as a springboard for more senior roles, while specialized training or certifications can help professionals advance their careers. With experience, professionals may be able to move into management or leadership positions, or even establish themselves as entrepreneurs or consultants. Overall, the travel and tourism industry in South Africa offers a range of career paths and opportunities for those who are passionate about working with people and providing exceptional customer experiences.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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