South Africa: FOH / Wellness

March 25, 2026 Jobs in South Africa

Job Description

This role serves as the welcoming heartbeat of the lodge, ensuring seamless guest experiences from arrival to departure while coordinating closely with all departments to deliver a refined, personalised stay. The ideal candidate will be highly organised, detail-oriented and naturally warm in their approach to guests. They will thrive in a luxury environment and embody the Lodge’s conscious luxury ethos. Core Criteria: Proven experience in a Front of House, Guest Relations, or similar role Experience in Spa/Wellness Must be computer-literate (MS Office, PMS, etc) Exceptional guest engagement and hosting ability Strong organisational and multitasking skills High level of professionalism, attention to detail and problem-solving ability Ability to coordinate across multiple departments seamlessly Core Responsibilities: Manage full guest journey including check-in, orientation, stay experience, and check-out Review bookings, guest profiles, preferences, and special requests to ensure personalised service Coordinate closely with housekeeping to ensure rooms are guest-ready to a high standard Liaise with kitchen and F&B teams regarding dietary requirements and guest preferences Coordinate transfers, logistics, and guest itineraries in collaboration with reservations Handle guest billing, invoicing, payments, and account reconciliation Track outstanding payments and manage guest accounts prior to departure Act as the main point of contact for guest queries, feedback, and issue resolution Facilitate clear communication across departments to ensure smooth daily operations Manage office operations including supplier orders, stock control, and documentation Ensure compliance with lodge standards, safety protocols, and required documentation (indemnities, waivers, etc.) Support special guest experiences such as bush breakfasts, wellness activities, and curated lodge offerings Assist Lodge Manager with daily operations and provide support during peak periods or absences Maintain clear communication with management and report any operational irregularities This is a live-in position.

View Job South Africa: Management Couple- Mozambique posted by Hospitality and Outdoor Ltd

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About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

View Job Gauteng: Kitchen Manager posted by Impact HR

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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