South Africa: Front Of House Namibia posted by HotelJobs

Job Title: Front of House Namibian Citizen (Caprivi Strip) Location: Namibia Job Type: Permanent; Full-Time Primary Industry: Travel; Leisure, Tourism and Hospitality Job Duties: – Greeting and welcoming guests in a professional and friendly manner – Managing reservations and bookings for guests (Phone, email OTAs) – Providing information about services and facilities – Handling guest inquiries, requests, and complaints promptly and efficiently – Ensuring the front desk area is clean and organised – Coordinating with other departments to meet guest needs – Assisting with check-ins and check-outs – Processing payments and maintaining accurate records – Performing administrative tasks as required – Maintain standards & SOPS – Upsell guest activities -Cashups, invoives, orders, supplies and basic stock control. Required Qualifications: – Excellent communication and customer service skills – Ability to work effectively in a fast-paced environment – Strong attention to detail and organisational skills – Proficiency in using computer systems and software (excel, google, POS/booking systems) – Flexibility to work shifts, including evenings and weekends Education: – High school diploma or equivalent qualification required Experience: – Previous experience in a customer service or hospitality role preferred Knowledge and Skills: – Knowledge of lodge operations and procedures – Ability to multitask and prioritise tasks effectively – Problem-solving skills and the ability to handle difficult situations with tact and diplomacy – Fluency in English (additional languages a plus) Preferred Qualifications: – Certification in hospitality management or related field is advantageous Working Conditions: Remote location so will be on a cycle system to be discussed in the interview Please email me your CV to Apply Below This is a very exciting opportunity to gain exeptional experience