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South Africa: General Bar Manager Plett

South Africa: General Bar Manager Plett

Posted on 2025-08-15 00:00:00

Employer Unspecified
Category Catering / hospitality
Location ZA  / South Africa

Job Summary

Overview: The General Manager will be responsible for the overall management and success of an upmarket bar and club located in Plettenberg Bay. This role requires a dynamic and experienced individual who can lead a high-performing team, deliver exceptional customer experiences, and ensure the smooth operation of the establishment, particularly during peak seasons when the venue will be open until late in the evenings: Responsibilities: Leadership and Team Management: Provide leadership and direction to all staff members, including bartenders, waitstaff, and support staff. Mentor employees to ensure a high-performing team. Foster a positive and inclusive work environment that promotes teamwork and employee growth. Operations Management: Oversee the day-to-day operations of the bar and club, including scheduling, inventory management/stock take, and quality control. Ensure compliance with all local laws and regulations, including alcohol licensing and health and safety standards. Monitor and maintain inventory levels and implement cost-control measures. Be confident with operating technology, POS system and staff manager system. Customer Experience: Maintain a strong focus on delivering exceptional customer service to enhance the overall guest experience. Address customer concerns and feedback promptly and effectively. Develop and implement strategies to increase customer satisfaction and repeat business. Financial Management: Develop and manage the establishment’s budget, including revenue and expense forecasting. Analyze financial data to identify areas for improvement and cost-saving opportunities. Maximize revenue through effective pricing strategies and promotions. Marketing and Promotion: Work with the team to develop and implement marketing and promotional campaigns. Build and maintain relationships with local influencers, event organizers to increase brand visibility. Monitor industry trends and competitors to identify growth opportunities. Safety and Security: Ensure the safety and security of all employees and customers. Implement and enforce security protocols, including ID checks and crowd control measures. Collaborate with local law enforcement and security services as needed. Reporting and Accountability: Provide regular reports to the owners or stakeholders on the financial performance and overall status of the establishment. Set and monitor performance goals and key performance indicators (KPIs) for staff and the establishment as a whole. Qualifications: A degree in Hospitality Management, Business Administration, or a related field (not necessary but preferred). Proven experience as a General Manager or in a similar leadership role in the hospitality industry. Strong understanding of bar and club operations, including beverage management and customer service. Excellent communication, interpersonal, and problem-solving skills. Knowledge of local laws and regulations pertaining to alcohol service and safety. Proficiency in budget management and financial analysis. Ability to work evenings, weekends, and holidays as needed. Should meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful

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