| Date | 2024-05-31 |
|---|---|
| Job Title | German Speaking Customer Service Consultant |
| Employer | More Information |
| Salary | Market related |
| Category | Customer Service Support |
| Location |
ZA / South Africa |
Job Summary
Job Description Work for a prestigious airline brand on various work streams Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages Workon airline reservations systems & handle voice calls in English & German may include some written correspondence. Fully paid product and systems training provided. Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels. Demanding and time-sensitive call center environment Requirements Native level fluency in the German language: Verbal & Written skills essential (Advanced level may be considered) Located in South Africa Permanent residence permit/ South African ID holders only Excellent Computer literacy & technical skills No criminal record. Flexibility to work shifts Previous customer service experience preferred Benefits 1. Remuneration: R200 000 CTC per annum 2. Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day 3. Operational hours:24/7; 365 days per week – Rotational shifts Mondays Sundays include & public holidays as operationally required. Working hours may be subject to change depending on client requirements. – Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility is key) 4. Training: 4 weeks (Fully Paid). 5. Probation period: 4 months 6. Health insurance benefit (Paid for by the Company) 7. Work from home may be considered: – Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted. – UPS Solution required during load shedding (Inverters available for purchase or own solution accepted). Current Shift Pattern: 09:00 17:30 (Early Shift) Rotational Roster 10:30 19:00 (Late Shift) 09:00 17:30 (Saturday) No shift on Sundays (OFF) Shifts move forward by 1 hour to account for Daylight Savings Please note : We are a Contact Centre operating on a 24/7 basis, thus all shifts are subject to change based on client requirements
German Speaking Customer Service Consultant position available in ZA, South Africa. This job position was posted by . The job has been posted on 2024-05-31 in the Customer Service Support category
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