General Management Couple | Luxury Lodge | Kruger National Park
Salary: R60,000 – R70,000 Combined | Live-In With Benefits

Kendrick Recruitment is seeking a highly experienced General Management Couple for a luxury lodge in Kruger National Park. This senior leadership role requires in-depth knowledge of lodge operations, finance, and staff management, combined with a passion for hospitality and exceptional people skills.

Key Responsibilities:

• Oversee the overall management of the lodge, including both front- and back-of-house operations

• Ensure effective budget and financial management while maintaining excellent guest service and satisfaction

• Build and maintain strong relationships with staff, guests, departments, the local community, and industry stakeholders

• Implement business efficiencies including cost control, quality management, and logistics optimisation

• Maintain and enhance HR structures, ensuring adherence to company policies and staff development plans

• Lead product development across guest experiences including lodge, dining, and game activities

• Act as custodian of operational equipment and lodge assets

• Analyse sustainability impacts and implement practical solutions to reduce environmental and community impact

• Forecast and monitor financial results in collaboration with Head Office finance team

• Facilitate training, mentoring, and career development for all staff members

• Monitor departmental performance, ensuring standards are met and corrective actions are taken when necessary

• Manage staffing levels, leave rosters, payroll, and recruitment of temporary staff as needed

• Host agents, media, VIP groups, and general guests, ensuring exceptional service delivery

• Lead by example, creating a positive workplace culture aligned with company values and mission

• Conduct regular departmental meetings, communicate effectively with staff, and ensure transparent operations

• Implement and maintain health and safety protocols throughout the lodge

• Demonstrate initiative, problem-solving, and creativity in achieving operational objectives

• Oversee computer and financial systems, ensuring accuracy and efficiency in reporting and administration

Knowledge & Skills Required:

• Relevant hospitality or tourism education

• Minimum of five years experience in responsible management or leadership roles

• In-depth understanding of lodge operations, budgeting, finance, and human resource management

• PDP licence required

• Excellent written and spoken English, with strong interpersonal and communication skills

• Outstanding leadership, staff coaching, and development abilities

• Strong organisational, problem-solving, and decision-making skills

• Ability to work under pressure and meet deadlines

• Knowledge of computer systems and basic technical/mechanical operations

Personal Characteristics:

• Outgoing, warm, and professional personality

• Confident and comfortable engaging with affluent guests

• Well-presented, honest, diligent, and self-motivated

• High energy, with the ability to motivate staff and foster a collaborative team environment

• Passionate about delivering memorable guest experiences

• Attention to detail and strong sense of urgency

• Willingness to share knowledge, teach, and inspire others

• Curious, proactive, and committed to continuous improvement

This role offers a unique opportunity for a dynamic and experienced couple to lead a prestigious lodge, ensuring exceptional guest experiences, operational excellence, and team development.