Job Description
About the Role
We are seeking a Guest Experience Manager to be the custodian of the guest journey across our 5* Game Lodge in Sabi Sand. This role is responsible for shaping, delivering, and continuously refining a guest experience that is emotionally resonant and deeply personal. The successful candidate will ensure that every guest interaction from pre-arrival to post-departure reflects our brand values, sense of place, and commitment to presence, warmth, and intuitive service.
Key Responsibilities
- Guests feel seen, anticipated, and cared for;
- That the guest journey is intentional, consistent, and memorable;
- Guest-facing teams are confident, present, and aligned;
- Guest feedback reflects emotional connection, not only satisfaction;
- Design and protect key guest rituals, moments, and transitions;
- Curate experiences for VIPs, repeat guests, special occasions, and long-stay guests;
- Act as escalation point for complex or sensitive guest situations;
- Maintain a visible, engaged presence in guest areas;
- Conduct daily experience walkabouts and informal quality checks;
- Observe guest behaviour and emotional cues to proactively adjust service;
- Ensure guest communications reflect the group’s tone of voice;
- Partner with Support Office, Marketing, Front Office, Hosts, F&B, Wellness, Fitness, Guides, Housekeeping, and Activity Partners to ensure seamless experience delivery.
Requirements
- Grade 12;
- A formal hospitality qualification;
- At least 58 years of experience in luxury hospitality or lodge/hotel environments;
- Proven experience in guest relations or guest experience leadership/management.
- High emotional intelligence and strong interpersonal presence;
- Comfortable leading through influence rather than hierarchy;
- Exceptional written and verbal communication skills;
- Strong situational awareness and attention to detail.
Qualifications
None specified.
Salary & Benefits
Not mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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