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South Africa: Hotel Duty Manager

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Job Description

At The President Hotel, operational excellence and guest satisfaction sit at the heart of everything we do. As the hotel continues its journey toward luxury, strong on-floor leadership is essential to ensuring consistent service delivery across all departments. We are recruiting a highly experienced Hotel Duty Manager to join the senior operational leadership team. This is a key management role suited to a confident hospitality professional capable of overseeing the entire hotel operation, supporting departmental leaders, and acting as the first line of management for both guest and staff matters. This role is ideal for a hands-on, operationally strong leader who remains calm under pressure, leads with authority and professionalism, and ensures service standards are consistently upheld across the hotel. Key Responsibilities Operational Leadership & Oversight: Oversee the day-to-day operations of all hotel departments, including: Front Office Housekeeping Food & Beverage Maintenance Security Guest Services Act as the primary point of contact and decision-maker in the absence of the General Manager or Deputy General Manager Conduct daily operational walkabouts, briefings, and handovers Support departmental managers with operational guidance and problem-solving Guest Experience & Service Recovery: Serve as the first-line manager for all guest complaints, escalations, and service recovery Monitor guest satisfaction and proactively address service gaps Ensure guest issues are resolved professionally, efficiently, and in line with brand standards People & Incident Management: Manage staff issues, operational challenges, and emergencies calmly and decisively Maintain visible leadership presence during peak operational periods Ensure policies, procedures, and service standards are consistently applied Compliance, Reporting & Control: Ensure compliance with health, safety, security, and operational standards Maintain accurate duty logs, incident reports, and shift handovers Escalate risks, trends, and critical matters to senior management as required Minimum Requirements Matric or equivalent qualification Relevant hospitality qualification (Degree or Diploma) Minimum 5 years experience in a hotel management role Minimum 3 years experience as a Hotel Duty Manager within: 4 or 5-star luxury hotels Proven experience working across all hotel departments Strong leadership, decision-making, and problem-solving skills Excellent communication skills with the ability to engage at all levels Computer literate with experience in hotel systems and operational reporting CV must be fully updated before submission Key Skills & Attributes Strong operational leadership and authority presence Excellent guest service and service recovery capability Calm, confident, and decisive under pressure Strong people management and conflict resolution skills Highly organised with strong attention to detail Professional presentation and conduct Hands-on, team-focused management style Why Work With Us Be part of a hotel committed to sincere, memorable hospitality Join a senior operational leadership team in a high-profile hotel Work closely with the General Manager and Deputy General Manager Opportunity to grow within a luxury-focused hospitality environment Competitive salary and employee benefits Recruitment is aligned with the companys Employment Equity Plan . If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

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Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

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Posted in Jobs in South Africa, Jobs in ZA

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South Africa: Hotel Duty Manager

Advertisement



Job Description

At The President Hotel, operational excellence and guest satisfaction sit at the heart of everything we do. As the hotel continues its journey toward luxury, strong on-floor leadership is essential to ensuring consistent service delivery across all departments. We are recruiting a highly experienced Hotel Duty Manager to join the senior operational leadership team. This is a key management role suited to a confident hospitality professional capable of overseeing the entire hotel operation, supporting departmental leaders, and acting as the first line of management for both guest and staff matters. This role is ideal for a hands-on, operationally strong leader who remains calm under pressure, leads with authority and professionalism, and ensures service standards are consistently upheld across the hotel. Key Responsibilities Operational Leadership & Oversight: Oversee the day-to-day operations of all hotel departments, including: Front Office Housekeeping Food & Beverage Maintenance Security Guest Services Act as the primary point of contact and decision-maker in the absence of the General Manager or Deputy General Manager Conduct daily operational walkabouts, briefings, and handovers Support departmental managers with operational guidance and problem-solving Guest Experience & Service Recovery: Serve as the first-line manager for all guest complaints, escalations, and service recovery Monitor guest satisfaction and proactively address service gaps Ensure guest issues are resolved professionally, efficiently, and in line with brand standards People & Incident Management: Manage staff issues, operational challenges, and emergencies calmly and decisively Maintain visible leadership presence during peak operational periods Ensure policies, procedures, and service standards are consistently applied Compliance, Reporting & Control: Ensure compliance with health, safety, security, and operational standards Maintain accurate duty logs, incident reports, and shift handovers Escalate risks, trends, and critical matters to senior management as required Minimum Requirements Matric or equivalent qualification Relevant hospitality qualification (Degree or Diploma) Minimum 5 years experience in a hotel management role Minimum 3 years experience as a Hotel Duty Manager within: 4 or 5-star luxury hotels Boutique hotels Luxury game lodges Proven experience working across all hotel departments Strong leadership, decision-making, and problem-solving skills Excellent communication skills with the ability to engage at all levels Computer literate with experience in hotel systems and operational reporting CV must be fully updated before submission Key Skills & Attributes Strong operational leadership and authority presence Excellent guest service and service recovery capability Calm, confident, and decisive under pressure Strong people management and conflict resolution skills Highly organised with strong attention to detail Professional presentation and conduct Hands-on, team-focused management style Why Work With Us Be part of a hotel committed to sincere, memorable hospitality Join a senior operational leadership team in a high-profile hotel Work closely with the General Manager and Deputy General Manager Opportunity to grow within a luxury-focused hospitality environment Competitive salary and employee benefits Recruitment is aligned with the companys Employment Equity Plan . If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

View Job  Johannesburg: Creditors/ISO Clerk

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in South Africa, ZA


Job Seeker Tip

Network actively - many jobs are filled through referrals before being advertised.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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February 11, 2026

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Johannesburg: Hydrogeologist – Water and Environmental Consulting Industry posted by Hire Resolve

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Hire Resolve Other Professions

Are you an experienced and dedicated Quantity Surveyor seeking an exciting new opportunity to demonstrate your skills? Our client in…

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Browse Employers

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Share this to someone who needs a job:
Posted in Jobs in South Africa, Jobs in ZA

More Jobs in Your Area