Job Description
About the Role
The President Hotel is seeking a warm, engaging and guest-focused Guest Experience Host to join our team at one of Cape Town’s most loved destinations. As a key member of our front-of-house team, you will be responsible for delivering exceptional service and creating unforgettable moments for our guests. With a passion for hospitality and a focus on personalised experiences, we are looking for someone who shares our values and is committed to exceeding guest expectations.
Key Responsibilities
- Act as the main point of contact for guests, ensuring a seamless and personalised arrival-to-departure experience
- Anticipate guest needs and provide personalised assistance, recommendations and solutions
- Handle guest queries, feedback and complaints with professionalism, ensuring effective service recovery
- Coordinate special requests, celebrations and VIP arrangements in collaboration with relevant departments
- Maintain excellent knowledge of Cape Town attractions, dining and cultural experiences to enhance guest stays
- Work closely with Front Office, Concierge and F&B teams to deliver exceptional service across all touchpoints
- Maintain accurate guest profiles and preferences to elevate repeat guest experiences
- Uphold hotel standards, brand values and service excellence in every interaction
Requirements
• Minimum 2 years’ guest relations or front-of-house experience in a 4- or 5-star hotel environment
• Diploma or certificate in Hospitality Management advantageous
• Strong knowledge of guest service, VIP hosting and complaint handling
• Proficiency in Opera PMS and Microsoft Office
• Excellent interpersonal and communication skills with a guest-centric approach
• Well-presented, professional and confident in interacting with high-profile guests
• Strong organisational and problem-solving skills
• Ability to work flexible hours, including evenings, weekends and public holidays
Qualifications
None mentioned.
Salary & Benefits
Not applicable.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in ZA
The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.
When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.
Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.
The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.
Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Create a professional email address for job hunting - avoid nicknames or casual addresses.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Cape Town Region: Senior Full Stack Software Engineer posted by Hire Resolve
A South African company that provides specialized cloud-based metal accounting, production management, and logistics software (WIRE) for the mining and...
View JobRoodepoort: Junior Legal Secretary x 2
Minimum requirements: Experience in a Law firm dealing with Legal Secretary duties Strong administrative and organizational skills Capable of working…
View JobSandton: Senior Tactical Campaign Manager posted by Core Group
Core Group is adding an experienced and performance-driven Senior Campaign Manager to design and execute targeted digital campaigns aimed at…
View JobMpumalanga: CAMP COORDINATOR (GREATER KRUGER NATIONAL PARK) posted by MPRTC Recruitment
Requirements Matric essential; relevant tertiary qualification advantageous. Minimum of 5 years experience in a safari, lodge, or hospitality environment....
View JobWestern Cape: Data Reporting Specialist 2 Days Per Week (Part-Time) Permanent Contract posted by SAOTA
Role Overview We are looking for a detail-driven Data Reporting Specialist to provide high-level administrative and data support to the…
View JobCape Town City Centre: Qualified Turner
The Machine Shop department currently has a vacancy for a detail orientated, process-driven, dedicated individual to join their team. Responsibilities…
View Job
Browse Employers
Job Alerts