South Africa: Housekeeper/Therapist – Sj268: Limpopo posted by HotelJobs

About the Role

We are seeking a highly skilled and experienced Housekeeper/Therapist to join our luxury boutique lodge in the Waterberg Biosphere Reserve, South Africa. As part of our dynamic management team, you will play a crucial role in delivering exceptional guest experiences, maintaining high standards of hospitality, and contributing to an elevated safari experience.

Key Responsibilities

• Deliver consistently clean, beautifully presented guest rooms throughout each stay.
• Perform daily servicing, turn downs, deep cleans, and departure cleans to a high standard.
• Maintain room amenities, linen presentation, and overall guest comfort.
• Report maintenance issues promptly to keep rooms in excellent condition.
• Respond to guest requests promptly and professionally.
• Maintain the cleanliness and presentation of all shared guest spaces (lounges, dining areas, walkways, office, etc.).
• Support the wider team in preparing the lodge for arrivals, activities, and daily service.
• Support daily laundry tasks, including washing, drying, ironing, folding, and linen rotation.
• Ensure guest linen is clean, fresh, and well presented.
• Monitor laundry supplies and report low stock when needed.
• Provide professional spa treatments as scheduled, ensuring a calm, relaxing experience for guests.
• Maintain spa equipment, cleanliness, and treatment space readiness.
• Assist with treatment bookings and communicating availability to the Operations Manager.
• Promote spa services and products to increase sales.
• Assist FOH or Butler teams during busy periods or unexpected situations to protect the guest experience.
• Support with simple service tasks such as clearing, resetting, or assisting during meal times when required.
• Maintain a positive, guest focused attitude when stepping into support roles.
• Assist with basic administrative tasks such as communication, simple record keeping, and stock checks.

Requirements

• Relevant housekeeping experience at a commercial property (min. 10 beds)
• Relevant spa therapy experience
• Basic computer literacy and administration skills
• Ability to work in a remote environment
• Good physical stamina and strong attention to detail

Qualifications

• None mentioned

Salary & Benefits

• Gross monthly salary, approx. R7,000.00 (negotiable)
• Plus commission based on strong sales and high volume therapies increase monthly remuneration
• Plus gratuities – participation in the shared tip pool
• Lunch and dinner provided during rostered on duty period
• Private bedroom in staff housing, with communal bathroom and kitchen facilities
• Water and electricity included
• Uniform provided, excluding footwear
• Self-service laundry facilities available (6 days off per calendar month)
• 15 days leave days per annum

Notes

• The lodge is located within approximately 30km of Vaalwater, reached via a mostly rugged gravel road.
• Successful candidates must be able to arrange their own transport for days off and personal errands.
• This is a remote, onsite living position with single accommodation; candidates must be comfortable living in a quiet, rural environment.
• Due to the nature of the accommodation and operational requirements: family, children and pets cannot be accommodated.
• Must have access to Whatsapp video / Zoom / Microsoft Teams for initial interviews.
• Shortlisted candidates will be invited for an in-person interview at the property.
• Must be willing to potentially complete a personality and character assessment during the interview process.
• Must be willing to potentially undergo a criminal record check and polygraph examination prior to final appointment.