South Africa: Key Account Manager (Modular Process Plants – Mining) – Bedfordview posted by MECS Africa

Relevant tertiary education; Diploma /Degree (Business, Commerce, Engineering) – Essential
Account management, client services, or key account retention – 5+ Years – Essential
Understanding of modular engineering, project lifecycle, or process equipment – Essential
Proven track record in renewal management, client satisfaction improvement, and commercial negotiation – 5+ Years – Essential
 
Client Relationship Management: Builds and maintains strong, trust-based relationships with clients to ensure satisfaction, loyalty, and repeat business.
Service Delivery & Coordination: Ensures client requirements are clearly understood and executed through effective coordination between internal teams and clients.
Renewal & Retention Strategy: Manages client contract renewals proactively and develops strategies to retain key accounts and prevent churn.
Commercial Acumen: Understands client business objectives and identifies upsell or cross-sell opportunities that add value and increase revenue.
Data-Driven Performance Management: Monitors client satisfaction, renewal cycles, and service metrics to anticipate risks and guide client engagement decisions.
 
Relationship-Driven: Prioritises long-term partnerships and trust-building with clients.
Accountable: Owns client outcomes and ensures issues are resolved without deflection.
Organised & Detail-Oriented: Keeps accurate records, tracks renewals, and maintains CRM data integrity.
Collaborative: Works closely with delivery, finance, and technical teams to ensure seamless client experiences.
Commercially Aware: Balances service excellence with business sustainability and profitability.
Resilient & Adaptable: Handles demanding clients and shifting priorities calmly and professionally.