If you are an energetic, hands-on Lodge Manager / Operations Manager looking for a new challenge, I need to get your application ASAP. Our client based in the greater Pilanesberg Game reserve area is recruiting for a Lodge Manager / Operations Manager – he / she would report to the Executive Management team based at Head Office Purpose of the Role The Lodge Manager / Operations Manager is responsible for the effective day-to-day management of the Game Lodge. This role ensures exceptional guest experience, operational efficiency, staff performance, financial control, and strict adherence to company policies, safety standards, and conservation guidelines. The position requires a hands-on, proactive leader who can balance guest relations, operational oversight, and team development within a luxury safari environment. Key Responsibilities Operational Management Oversee daily lodge operations across all departments (Front Office, Housekeeping, Maintenance, Kitchen, F&B, Activities). Ensure the smooth running of guest arrivals, departures, and stay experiences. Implement, monitor, and enforce Standard Operating Procedures (SOPs). Maintain high standards of cleanliness, room quality, and service delivery. Conduct routine lodge inspections and follow up on required actions. Staff Leadership & HR Management Lead, mentor, and manage a diverse lodge team across all departments. Conduct performance reviews, identify training needs, and coordinate staff development. Apply disciplinary processes, when necessary, in line with HR protocol. Oversee staff schedules, leave planning, and productivity management. Promote a positive and motivated working environment. Guest Experience Maintain a strong presence in all guest areas as the primary contact for guest relations. Handle guest complaints professionally and ensure timely resolution. Ensure all hospitality standards align with the Lodge and brand expectations. Work closely with rangers, field guides, and activity teams to deliver exceptional safari experiences. Financial & Administrative Management Assist with budgeting, cost control, and financial reporting. Manage daily, weekly, and monthly operational checklists and reporting to Head Office. Oversee stock control processes: ordering, issuing, stocktakes, variance investigation, and sign-off. Ensure compliance with financial procedures including cash-ups, invoice approval, purchasing, and supplier management. Health, Safety, and Compliance Ensure compliance with health and safety regulations and environmental standards. Conduct emergency procedure training and readiness (fire, wildlife, medical). Oversee maintenance of buildings, equipment, vehicles, and lodge infrastructure. Ensure conservation regulations and park authority requirements are adhered to. Systems & Technology Management Ensure correct use of lodge systems (e.g., Nebula, POS systems, stock systems). Monitor data accuracy, reporting quality, and staff compliance with digital processes. Identify operational inefficiencies and implement system improvements. Required Qualifications & Experience Candidate Profile Requirements Single (Male or Female). South African resident. Minimum 5 years Lodge Management experience in a Lodge/Operations or GM role. First Aid training required. Hospitality Degree/Diploma advantageous. Hotel experience advantageous but not essential. Hands-on operational management style. Able to effectively lead a team and manage expectations. Proven experience managing remote-location teams. Experience with lodge management systems (Nebula advantageous). Valid driver’s license. Skills & Competencies Strong leadership and people-management skills. Excellent communication and interpersonal ability. Highly organised, detail-oriented, and solutions-driven. Ability to work under pressure in a fast-paced environment. Good financial acumen, including budgeting and cost control. Guest-centric mindset with emphasis on personalised service. Conflict resolution and performance management capability. Proficient in administration, reporting, and systems. An understanding of conservation principles and wildlife lodge operations. Ability to handle logistical challenges. Knowledge of stock control best practices and procurement. Crisis and emergency response experience. Personal Attributes Mature, professional, and responsible. Hands-on and willing to lead by example. High integrity and ethical behaviour. Proactive with strong problem-solving abilities. Passion for hospitality, wildlife, and guest experience. Adaptable to remote, nature-based work environment. Performance Expectations Achievement of guest satisfaction targets (reviews, ratings, complaint levels). Accurate and timely reporting to Head Office. Effective stock control and reduction of unexplained variances. Reduction of avoidable operational costs. Staff performance improvement and low disciplinary recurrence. Compliance with SOPs, safety protocols, and audit requirements. The Work hours are long and includes weekends and public holidays, but depending on your experience my client is prepared to offer a package between R33K – R38K CTC on a Live in bases that includes all the normal perks whilst on duty To apply send your comprehensive CV as well as all supporting documentation to ronel@ Apply Below or WhatsApp me on Apply Below If you don’t get feedback within 7 days, regard your CV as not shortlisted for an interview.
