South Africa: Receptionist posted by Kendrick Recruitment

Receptionist Luxury Lodge & Spa | Bela Bela

Location: Bela Bela
Property Type: Luxury Lodge & Spa
Salary: R7,500 R9,000 Negotiable DOE | Live-In

Position Overview:

Kendrick Recruitment is seeking a professional and well-presented Receptionist to join a prestigious luxury lodge and spa in Bela Bela. The ideal candidate will have previous front-of-house or administrative experience within a 5-star hospitality or spa environment, demonstrating strong communication and customer service skills.

Experience Required:

• Previous reception or office assistant experience (5-star hotel or spa environment preferred).

• Contactable references and a proven track record of reliability and professionalism.

Key Specifications:

• Strong administrative and organisational abilities.

• Ability to work independently and take initiative.

• Excellent customer service and interpersonal skills.

• Fluent in both spoken and written English and Afrikaans.

• Professional appearance with high grooming standards.

• Strong sense of honesty, courtesy, and punctuality.

• Self-disciplined, confident, and able to work calmly under pressure.

• Proficient in Microsoft Office applications.

• Reports directly to the Spa Manager and Assistant Manager.

Key Responsibilities:

• Arrive 30 minutes prior to shift start to prepare the front desk area.

• Manage the front desk, including answering calls, handling the switchboard, and welcoming guests.

• Ensure compliance with the companys no cell phone policy during working hours.

• Maintain an in-depth knowledge of the spa, property, treatments offered, and retail products.

• Operate and manage the spa scheduling system accurately.

• Maintain impeccable hygiene standards at all times.

• Assist management with day-to-day operational tasks as required.

• Successfully complete all practical and theory assessments set by management.

• Ensure that clients complete consultation cards before treatments, check for contra-indications, and ensure records are properly filed and updated.

• Professionally address all clients, using surnames, and ensure a warm, personalised welcome.

• Promote and upsell spa treatments and retail products.

• Handle general office duties such as faxing, receiving parcels, managing stationery, and message taking.

• Maintain the tidiness and presentation of the spa at all times.

• Assist the Spa Manager with administrative duties and event coordination as needed.

• Ensure the spa is fully set up and ready for the next day before leaving (30 minutes after shift end).

• Adhere to company Standard Operating Procedures (SOPs).

• Be flexible with working hours, including weekends and public holidays.

This position is ideal for a dynamic, service-oriented individual with a passion for guest relations and hospitality excellence. The successful candidate will represent the property with professionalism and warmth, ensuring every guest enjoys a seamless and memorable experience.