Job Description
About the Role
We are seeking an experienced Relief Travel Specialist to join our team at a leading safari company based in Westlake, Cape Town. As a key member of our operations team, you will play a vital role in ensuring seamless service delivery to our clients and partners.
Key Responsibilities
- Oversee teammates’ desks during consultant leave and manage requotes/proposals.
- Assist with brochure quotes and agent/hosted educational bookings in collaboration with Sales.
- Support system implementation and testing of new procedures.
- Chase provisional bookings and follow up on dead leads during quiet periods.
- Load bookings during peak periods and design creative itineraries.
- Maintain clear communication with agents, Sales, supplier partners, and colleagues.
- Participate in rotational emergency duty and weekly early/late shifts.
- Deliver calm, professional service to agents and guests.
- Uphold values of care for people, land, and wildlife.
Requirements
- Grade 12
- Formal travel & tourism qualification
- At least 3–5 years inbound tour consulting experience required
Qualifications
- Tourplan, WETU, and Microsoft systems knowledge
- Strong knowledge of South Africa, Southern & East Africa
- Methodical, creative, patient, energetic, flexible, decisive, and adaptable
- Excellent interpersonal skills and sense of urgency
- Passionate about guest delight, diligent, and self-motivated
Salary & Benefits
Not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel / tourism Jobs in ZA
The travel and tourism industry in South Africa is typically a dynamic and fast-paced field, with a high demand for skilled professionals to cater to the growing number of domestic and international tourists visiting the country. This includes roles such as hotel management, hospitality operations, tour guiding, travel agency management, and more.
Salaries in the travel and tourism industry in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may start within a broad range of R150 000 to R250 000 per annum, while senior roles or those in larger companies may command salaries ranging from R400 000 to over R1 million per annum. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances and industry standards.
Common skills required for careers in the travel and tourism industry in South Africa include excellent communication and interpersonal skills, a strong understanding of the local culture and tourism infrastructure, proficiency in multiple languages (such as English, Afrikaans, isiZulu, or isiXhosa), and experience with customer service, event management, and marketing. Typically, a degree or diploma in hospitality, tourism, or a related field is also required for many entry-level positions.
The industry sectors that commonly employ travel and tourism professionals include the financial services sector, technology industry, manufacturing sector, and more. Tourist infrastructure development projects are also creating new job opportunities across various sectors.
Career progression paths for those entering the travel and tourism industry in South Africa may include training and certifications in specialized areas such as hotel management, tour guiding, or travel agency operations. Typically, career advancement opportunities can be found through promotions within existing companies, networking events, and seeking mentorship from experienced professionals. Additionally, many travel and tourism companies invest in staff development programs to enhance skills and knowledge, providing opportunities for employees to take on new challenges and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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