Remote Customer Care Agent (German-Speaking)
Posted on 2025-03-28
| Salary | 12000 Monthly |
|---|---|
| Category | Customer Service Support |
| Location | ZA / South Africa |
Job Summary
Requirements:
Fluent in German (C1-C2 level) and proficient in English (written and spoken). Previous experience in customer service, e-commerce, or retail is preferred. Strong communication and problem-solving skills. Comfortable working independently in a remote setup. Ability to multitask and use multiple systems efficiently. Reliable internet connection and a quiet workspace at home. Key
Responsibilities:
Provide top-tier customer support via email, live chat, and phone in German and English . Assist customers with inquiries related to orders, product details, shipping, returns, and refunds. Handle customer complaints professionally, ensuring quick and satisfactory resolutions. Process and track orders while coordinating with the warehouse and logistics teams. Maintain detailed records of customer interactions and follow up when necessary. Support the team in optimising customer service processes and improving customer experience. What We Offer: Competitive salary (R12,000 R15,000 per month). Fully remote position with a structured schedule . Opportunity to work in a dynamic and growing international e-commerce company. Supportive team.
Remote Customer Care Agent (German-Speaking) position available in ZA, South Africa. This job position was posted by . The job has been posted on 2025-03-28 in the Customer Service Support category
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