South Africa: Reservations Agent | Luxury Game Reserve | Kalahari | Ls posted by HotelJobs

March 25, 2026 Jobs in South Africa

HotelJobs

South Africa

Other IT/Computer

Job Description

? Reservations Agent | Luxury Game Reserve | Kalahari ? Kendrick Recruitment is currently seeking a professional and guest-focused Reservations Agent to join the Sales & Marketing Department at Kalahari Reserve. This role is pivotal in ensuring seamless, accurate, and personalised reservation processes, reflecting Tswalus values and commitment to conservation-led hospitality. ? Role Summary As a Reservations Agent, you will be the first point of contact for guests, travel partners, and agents. You will manage enquiries, build itineraries, and support guests through every stage of their journey from initial contact to arrival ensuring exceptional service and operational accuracy. Key Responsibilities ? Handle reservation enquiries via phone, email, and booking platforms with professionalism and warmth ? Manage reservations from initial contact to confirmation, ensuring accurate data entry ? Build and maintain relationships with travel agents, tour operators, and direct guests ? Coordinate with internal departments to ensure smooth guest experiences ? Upsell lodge experiences, private safari options, and air transfers ? Manage booking amendments, cancellations, and special requests ? Ensure deposits, invoicing, and payment follow-ups align with financial policies ? Support the Reservations Manager with reporting, audits, and database maintenance Qualifications & Skills ? Minimum 23 years experience in reservations, preferably within luxury hospitality or safari industry ? Proficiency in reservations systems (ResRequest, PANStrat, Opera, or similar) ? Excellent written and verbal communication skills in English; additional languages advantageous ? Strong attention to detail, multitasking, and time management ? Passion for African travel, conservation, and high-end guest service Ability to work independently and collaboratively in a fast-paced environment ? Understanding of the travel trade and global tourism market advantageous ? Personal Characteristics ? Warm, engaging, and empathetic personality ? Calm, professional, and solutions-oriented mindset ? Ethical, discreet, and trustworthy with sensitive guest information ? Willingness to go the extra mile to create extraordinary guest journeys Flexibility with working hours during peak periods and urgent bookings ? Package & Benefits Salary: Competitive DOE ? Location: JHB based / Hybrid ? Work with a close-knit, passionate team in a supportive environment Opportunity for personal growth, travel exposure, and career development ? A culture of innovation, collaboration, and hospitality excellence This is an excellent opportunity for a motivated reservations professional to join one of South Africas most respected conservation brands, ensuring world-class guest journeys ?.

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About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

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Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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