South Africa: Resort Manager posted by Craven Cottage CC

Duties:
 
Managing daily routines across departments such as front desk, housekeeping, food and beverage, maintenance, and entertainment.
Recruiting, training, and motivating a diverse team; scheduling shifts and conducting performance reviews.
Resolving complex complaints, greeting guests upon arrival, and ensuring all services meet high hospitality standards.
Developing and monitoring budgets, tracking expenses, and optimizing revenue through occupancy and cost control.
Coordinating with engineering teams to ensure grounds, pools, and guest rooms are in top condition and compliant with safety regulations.
Collaborating with marketing teams to promote the resort, attract group bookings, and manage vendor relationship
 
Requirements:
 
High school diploma
A degree in hospitality, business management, or a related field is usually required.
At least 3–10 years of experience in 5* resort operations, with specific experience in senior management.
Strong leadership, problem-solving, interpersonal, and communication skills are essential.