South Africa: Restaurant Manager (Fine Dining) – Franschhoek posted by Phoenix Recruitment

Globally recognized Restaurant Group (Relais & Chateaux accredited / World Top 50 rated) based in Franschhhoek is looking for a Restaurant Manager. We are seeking a world-class Restaurant Manager to lead the front-of-house team and deliver a dining experience on par with the best in the world. The Restaurant is dedicated to pushing culinary boundaries and setting new standards in hospitality and the Restaurant Manager should embody this ethos. You will play a pivotal role in upholding the reputation for excellence, you will lead, inspire, and mentor our service team, ensuring that every guest experience is exceptional, seamless, and unforgettable. Responsibilities: Guest Experience Excellence : Deliver a refined yet warm service, ensuring every guest enjoys a world-class dining experience. Leadership & Team Development : Train, mentor, and inspire a high-performance team that anticipates guest needs and embodies the ethos. Operational Mastery : Oversee the smooth day-to-day running of the restaurant, maintaining impeccable service standards and efficiency. Beverage & Wine Program Integration : Work closely with the sommelier and bar team to curate and enhance the beverage pairing experience. Drive hospitality benchmarks that align with elite global rankings, ensuring constant innovation in service and guest engagement. Financial and Stock Control : Responsible for daily cash-ups, staff rosters, wages, stock takes. Monitor key financial metrics, optimize service efficiency, and control costs while maximizing revenue. Requirements: Grade 12 Formal qualification Excellent wine knowledge (qualification will be an advantage) Proven experience in leading a Eat Out 3 plate, Michelin-starred or World’s 50 Best calibre restaurant. A natural leader with a passion for service, hospitality, and guest engagement. Deep understanding of global fine dining trends, luxury service and wine pairing. Exceptional organizational and operational management skills. Lightspeed / Marketman experience or similar would be advantageous Ability to work under pressure, maintaining a calm, composed, and inspiring presence. Strong relationship building skills with guests, team members, and industry professionals. International experience is a plus.