Job Description
About the Role
We are seeking an experienced Senior Inbound Consultant to join our team at Phoenix Recruitment. As a specialist in crafting exceptional experiences for discerning travellers from around the world, you will be responsible for curating bespoke journeys through Southern & East Africa that leave lasting impressions, with a focus on the North America market.
Key Responsibilities
- Planning, quoting and designing journeys throughout Southern and East Africa timeously and accurately
- Managing all aspects of tours from quoting through to post tour file closure
- Ensuring your in-country guest tours run smoothly and without error
- Being on call for your in-country guests after hours while they are travelling
- Tour administration to be maintained and accurate
- Booking all services for your tours
- Coordinating all invoicing / payments for your tours with accounts
- Reconfirmation of all services prior to travel
- Preparation of Travel documents
Requirements
- Grade 12
- Formal Travel & Tourism qualifications
- Minimum 3 years of proven experience as a luxury inbound travel as a consultant
- Exceptional interpersonal and communication skills, with the ability to interact effectively with high-profile clients & agents
- Knowledge of luxury travel destinations, accommodations, and experiences in Southern and/or East Africa
- Excellent written and verbal command of the English language
- Proficiency in Tourplan is essential
- Proven ability to work effectively in a team and independently
- Crisis management and problem-solving skills
- Attention to detail and organizational skills
- Ability to handle high volumes of work without compromising on accuracy
- Working with a sense of urgency and meeting deadlines
Qualifications
(None mentioned)
Salary & Benefits
(None mentioned)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel / tourism Jobs in ZA
The travel and tourism industry in South Africa is typically a dynamic and fast-paced field, with a high demand for skilled professionals to cater to the growing number of domestic and international tourists visiting the country. This includes roles such as hotel management, hospitality operations, tour guiding, travel agency management, and more.
Salaries in the travel and tourism industry in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may start within a broad range of R150 000 to R250 000 per annum, while senior roles or those in larger companies may command salaries ranging from R400 000 to over R1 million per annum. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances and industry standards.
Common skills required for careers in the travel and tourism industry in South Africa include excellent communication and interpersonal skills, a strong understanding of the local culture and tourism infrastructure, proficiency in multiple languages (such as English, Afrikaans, isiZulu, or isiXhosa), and experience with customer service, event management, and marketing. Typically, a degree or diploma in hospitality, tourism, or a related field is also required for many entry-level positions.
The industry sectors that commonly employ travel and tourism professionals include the financial services sector, technology industry, manufacturing sector, and more. Tourist infrastructure development projects are also creating new job opportunities across various sectors.
Career progression paths for those entering the travel and tourism industry in South Africa may include training and certifications in specialized areas such as hotel management, tour guiding, or travel agency operations. Typically, career advancement opportunities can be found through promotions within existing companies, networking events, and seeking mentorship from experienced professionals. Additionally, many travel and tourism companies invest in staff development programs to enhance skills and knowledge, providing opportunities for employees to take on new challenges and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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