South Africa: Senior Travel Consultant (Owned I Trade) – Westlake, Ct posted by Phoenix Recruitment

About the Role

We are seeking an experienced Senior Travel Consultant to join our team in Westlake, CT. As a key member of our operations, you will be responsible for servicing VIP travel, familiarization trips, Marketing & PR bookings, and trade educationals for our group-owned properties and 3rd party properties in Botswana, Namibia, and South Africa.

Key Responsibilities

• Executing bookings by providing a detailed level of service, high level of detail and communication
• Managing short lead time requirements and changes after hours
• Responding to all enquiries timeously
• Providing availability and costs/quotes for bookings
• Obtaining authorisation for rates quoted from Sales and Marketing
• Checking that the itinerary booked is appropriate and managing any out-of-the-norm requests
• Making reservations using TourPlan or other systems adopted by the company
• Managing booking status throughout the reservation process
• Making special arrangements with Product Management, such as arranging stop-offs and site visits while on trip
• Working closely with Associated Product to negotiate special rates and for input to building itinerary
• Escalating any issues which arise before, on or after trip that may impact agent relationship or agent experience of the product
• Offering personalised service to ensure that the guest is kept informed in detail of itinerary and all relevant product detail and information
• Responding to questions raised by guests in detail – obtaining accurate information and communicating thoroughly back to the guest
• Providing lodge information and relating documentation to clients where appropriate (WETU itineraries/pre-tour & departure information)
• Initiating special or unusual requirements to Product Manager for discussion with Camp Management

Requirements

• Minimum of a Matric Certificate
• Tertiary certificate in travel-related field desirable
• At least 3-5 years relevant experience in a similar environment
• Fluent in speaking and writing in the English language
• Ability to deal directly with agents and guests on various platforms (email, phone, Teams etc.)
• Ability to adapt to a dynamic work environment
• Ability to work fast and accurately and respond quickly and efficiently
• Service and detail-oriented
• Shows empathy, care, and understanding when dealing with clients
• Good interpersonal skills
• Willingness/ability to share information and collaborate with various departments
• Ability to multitask and work under pressure
• IT savvy
• Self-motivated and driven by company values

Qualifications

None mentioned in the original job description.

Salary & Benefits

Salary details not specified in the original job description.