South Africa: Senior Travel Consultant (Owned I Trade) – Westlake, Ct posted by Phoenix Recruitment

March 18, 2026 Jobs in South Africa

Phoenix Recruitment

ZA

Travel / tourism

Job Description

About the Role

We are seeking an experienced Senior Travel Consultant to join our team in Westlake, CT. As a key member of our operations, you will be responsible for servicing VIP travel, familiarization trips, marketing & PR bookings, and managing reservations for trade educationals, shareholders, shareholder associates, media, and marketing bookings for group-owned properties and 3rd party properties in Botswana, Namibia, and South Africa.

Key Responsibilities

Executing bookings by providing a detailed level of service
Responding to all enquiries timeously
Providing availability and costs/quotes for bookings
Obtaining authorisation for rates quoted from Sales and Marketing
Checking that the itinerary booked is appropriate and managing any out-of-the-norm requests
Making reservations using TourPlan or any other system adopted by the company
Managing booking status throughout the reservation process
Making special arrangements with Product Management, such as arranging stop-offs and site visits whilst on trip
Working closely with Associated Product to negotiate special rates and for input to building itinerary
Escalating any issues which arise before, on or after trip that may impact agent relationship or agent experience of the product
Offering personalised service to ensure that the guest is kept informed in detail of itinerary and all relevant product detail and information
Responding to any questions raised by the guest in detail – obtaining accurate information and communicating thoroughly back to the guest
Providing lodge information and relating documentation to clients where appropriate (WETU itineraries/pre-tour & departure information)
Initiating special or unusual requirements to Product Manager so these can be discussed directly with Camp Management

Requirements

Minimum of a Matric Certificate
Tertiary certificate in travel-related field desirable
At least 3-5 years relevant experience in a similar environment
Fluent in speaking and writing in the English language
Ability to deal directly with agents and guests on various platforms (email, phone, Teams etc.)
Ability to adapt to a dynamic work environment
Ability to work fast and accurately and ability to respond quickly and efficiently
Service and detail-oriented
Shows empathy, care, and understanding when dealing with clients
Good interpersonal skills
Willingness/ability to share information and collaborate with various departments
Ability to multitask and work under pressure
IT savvy

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Qualifications

None specified.

Salary & Benefits

Not mentioned in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel / tourism Jobs in ZA

The travel and tourism industry in South Africa is typically a dynamic and fast-paced field, with a high demand for skilled professionals to cater to the growing number of domestic and international tourists visiting the country. This includes roles such as hotel management, hospitality operations, tour guiding, travel agency management, and more.

Salaries in the travel and tourism industry in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may start within a broad range of R150 000 to R250 000 per annum, while senior roles or those in larger companies may command salaries ranging from R400 000 to over R1 million per annum. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances and industry standards.

Common skills required for careers in the travel and tourism industry in South Africa include excellent communication and interpersonal skills, a strong understanding of the local culture and tourism infrastructure, proficiency in multiple languages (such as English, Afrikaans, isiZulu, or isiXhosa), and experience with customer service, event management, and marketing. Typically, a degree or diploma in hospitality, tourism, or a related field is also required for many entry-level positions.

The industry sectors that commonly employ travel and tourism professionals include the financial services sector, technology industry, manufacturing sector, and more. Tourist infrastructure development projects are also creating new job opportunities across various sectors.

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Career progression paths for those entering the travel and tourism industry in South Africa may include training and certifications in specialized areas such as hotel management, tour guiding, or travel agency operations. Typically, career advancement opportunities can be found through promotions within existing companies, networking events, and seeking mentorship from experienced professionals. Additionally, many travel and tourism companies invest in staff development programs to enhance skills and knowledge, providing opportunities for employees to take on new challenges and advance their careers.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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