South Africa: Shop Assistant – Gillwell Mall – East London (4 months Contract) posted by Signature Cosmetics

About the Role

As a Shop Assistant at Gillwell Mall in East London, you will play a vital role in creating a welcoming and inspirational experience for our customers. You will be responsible for actively supporting and contributing to the achievement of all store targets and operational standards. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we would love to hear from you.

Key Responsibilities

• Create a welcoming, inspirational, and personalised experience for customers
• Actively support and contribute to the achievement of all store targets and operational standards
• Ensure full understanding and knowledge of sales targets and the contribution of the relevant area to meet these targets
• Attend and participate in morning team meetings, and raise any queries with Store Supervisor
• Prepare for and participate in daily floor walks, and raise any ideas, queries, or concerns with the Store Supervisor
• Assist with preparations for and participation in all stock takes
• Conduct cycle counts as and when required, and report any areas of concern to the Store Supervisor
• Prevent damages by housing products on the sales floor and in the stockroom as per stock handling and storage standards
• Practice accurate stock rotation and follow the FIFO principle, ensuring that only up-to-date and accurate stock is displayed
• Report all stock requirements, out-of-stocks, or low stock levels to the Store Supervisor
• Ensure all stock on the sales floor and in the stockroom is maintained in a clean and hygienic condition
• Ensure all departments of responsibility are fully replenished, and housekeeping is maintained, including swept floors, shelves dusted, and all testers cleaned/wiped daily or as needed
• Consistently implement and maintain all store visual merchandising standards and disciplines to create a beautiful store experience
• Ensure all store standards and operations procedures are implemented and adhered to
• Be familiar with the contents of the Model Store files as per operational requirements
• Adhere to all policies and procedures, including Point of Sale, Cash Handling, Banking, and Staff Uniform Policies
• Contribute to the store achieving the minimum acceptable Operations Checklist rating by ensuring areas of responsibility are maintained at the required standard on a consistent basis
• Offer every customer Loyalty Card membership and provide details of the benefits of the card
• Explain all current promotions, discounts, and special offers on offer to all customers
• Focus on the average basket size by ensuring that all customers have been greeted, new line items have been offered and explained, a basket has been offered, and link sell opportunities have been made
• Perform all makeovers professionally and record customer details and the products used as per process
• Utilise testers to effectively introduce customers to the product range
• Respond to all customer requests, comments, and complaints and escalate when required
• Implement monthly promotions according to the instructions with the relevant signage and display material used to highlight promotions to increase sales
• Action all pricing, including Mark Ups and Mark Downs and promotions in area of responsibility
• Support all marketing initiatives, including Sidewalk sales, Centre Court space, and Pop-Up Stores
• Raise the need to order required stationery, staff refreshments, cleaning materials, and other consumables timeously with the Store Supervisor
• Adhere to the staff schedule and ensure area of responsibility is covered at all times utilising the buddy-buddy system
• Attend and participate in all scheduled training, and transfer new knowledge and skills to daily activities performed
• Raise any gaps in product knowledge with the Store Supervisor
• Assist with the induction and training of all new employees
• Raise any breach of procedure, breach of policy or any other concern with either the Store Supervisor, Area Manager, Risk and Compliance Manager, or confidentially contact Whistle-blowers

Requirements

• A matric, grade 12, or equivalent certificate
• Minimum of one year’s working experience in a retail environment
• Experience working with beauty, fragrances, and skincare products is an advantage
• Experience working with Point of Sale, and Microsoft Office (emails and Excel) is an advantage

Qualifications

• None specified

Salary & Benefits

• Not mentioned