South Africa: Spa and Wellness Manager posted by Craven Cottage CC

• Commission and payroll report by end of Each month
• Timesheet & Attendance
• Spa Month End Report with additional system generated back ups
• Sales Report
• Stock take, which will be done as part of month end reports
• Annual summary of services
• Monthly Revenue Stats
• Maintenance Report
• Any incident reports
• Staff Appraisal reports

Ensure that the operation of each spa runs according to company guideline and take full responsibility of the spa, stock, and the staff.
Perform the opening and closing procedures
Complete all end of day revenue reports, recording all guest invoices, treatments, revenue generating sales in an accurate and correct manner
Ensure that all room charges are correctly and promptly charged
Drive Staff Development and training
Take charge of Maintenance management to ensure required tasks are completed in a timely manner and follow up when tasks are not completed
Deliver variety of Spa services and procedures to a high quality and standard as required
Deliver a variety of Holistic Spa services, including Yoga and Meditation sessions, basic body massages and any other Holistic services
Offer and delivering of personal development and life-coaching for guests
Display knowledge on performing guest retreats and workshops
Design and execute all wellness activities, retreats and events
Promote wellness programs through in-house guests and build strong wellness and holistic database
Design wellness retreats including all activities, treatments and take ownership of managing events, including motivational talks and holistic / wellness activities
Set monthly targets for team members and motivate and drive to achieve said targets
Demonstrate sincere customer focus and true appreciation for the guest experience.
Develop and maintain adequate professional product program.
Develop and maintain retail product program.
Create training rosters to ensure your staff are always practising what they preach.
Lead monthly stock take reports with team support and ensure Spa Par stock are in good condition, clean and at sufficient levels.
Ensure all dealings with guests at the spa and health club area to meet or exceed the hotels operating standards.
Ensure all areas of the Spa are kept clean and well always maintained.
Ensure compliance with all legislation governing the operation of a Spa facility.
Ensure the health and safety of guests and employees are always paramount.
Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards to effectively manage operational cost.
Ensure that the Spa team adhere to all hotels and company operational and service standards.
Ensure that spa department follows business conduct and ethics.
Ensure that spa department follows hotel policies and procedures including health, hygiene, emergency, and Fire prevention.
Identify and capitalize on opportunities to up & cross-sell products, services, and packages
Identify and capitalize on revenue opportunities to support Financial targets and KPI’s
Maintain a neat, clean, and hygienic working environment.
Lead and manage the Spa Reception alongside Spa Team
Conduct Spa Tours to guests and answer questions confidently and knowledgeable
Ensure clear and respectful communication between all spa team members and other departments as required
Creation and implementation of a marketing plan, promoting services and programs
Maintain thorough knowledge of competitors
Conduct and ensure that departmental communication meetings are scheduled and effective.
 
Requirements:
 
Diploma in International Beauty Therapy – ITEC / CIDESCO / SAAHSP.
Minimum of 5 years’ experience in a Spa Manager role within a luxury 5* hospitality environment.
Well versed in all aspects of the Spa’s operations, i.e. business telephone, Guest relations, retail sales, spa services
Display deep knowledge and understanding of nutrition, exercise, mind-body connection, wellness, yoga, meditation
Able to provide guidance, encouraging teamwork and facilitating related professional work processes.
Able to achieve high performance and operational standards.
Able to liaise with internal and external parties at the appropriate levels to ensure smooth flow of the spa operations.
Able to handle any guest complaints or special requirements.
Able to implement and monitor up-selling strategies to maximise spa and health club operational revenue.
Able to analyse and interpret the needs of clients and offer appropriate options, solutions, and resolutions
Proven background in delivering premium guest experiences and wellness services in high-end resort settings.
Strong track record of leading and motivating teams, achieving KPIs, and improving operational efficiencies.
Ability to implement problem solving solutions in business operation