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South Africa: Training Facilitator and ICT Support (MICT SETA/ETDP SETA) posted by MECS Africa

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Job Description

Key Responsibilities

  • Act as the go-to expert for ICT systems, providing guidance, troubleshooting, and support
  • Design and deliver engaging training (in-person, virtual, and hybrid) for users and clients
  • Develop and maintain training materials, user guides, SOPs, and e-learning content
  • Identify skills gaps and implement targeted training solutions
  • Monitor training effectiveness and drive continuous improvement

Requirements

  • Degree/Diploma in IT, Computer Science, or related
  • 3–5+ years’ experience in ICT support, systems, or training
  • Proven training facilitation and content development experience
  • Strong communication skills with the ability to simplify technical concepts
  • Training/facilitation certification
  • Experience with LMS, helpdesk systems, and virtual training tools
  • E-learning and change management experience

Success in This Role

  • Improved user adoption and system efficiency
  • High training satisfaction and assessment scores
  • Reduction in support queries and user errors

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Telecommunication Jobs in South Africa

In the telecommunications industry in South Africa, job seekers can expect to find opportunities in a dynamic field that is constantly evolving with advancements in technology and innovation. Typically, this field involves working with communication networks, systems, and infrastructure to facilitate seamless connectivity and data exchange between individuals, businesses, and communities. Generally, career paths in telecommunications often involve working on project management, technical implementation, maintenance, and upgrade of communication networks and services.

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The salary range for telecommunications professionals in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Typically, salaries can range from around R500 000 to over R1 million per annum, although these figures are subject to variation and may not reflect the actual compensation packages offered by specific companies or roles. Commonly, salaries for senior positions or those in more technical areas of telecommunications tend to be higher than those in entry-level or support roles.

Common skills required for a career in telecommunications typically include proficiency in programming languages such as Java or Python, experience with network management tools and protocols like TCP/IP or MPLS, knowledge of wireless communication technologies like 4G or 5G, and understanding of data security and encryption principles. Additionally, strong problem-solving, analytical, and communication skills are often essential for success in this field.

The telecommunications industry is a broad sector that employs professionals across various types of industries, including financial services, technology, manufacturing, and government sectors. Commonly, job opportunities exist in both the public and private sectors, with many companies operating their own communication networks and infrastructure.

Career development opportunities are available for those interested in pursuing advanced roles or specialising in specific areas of telecommunications. Typically, career progression paths may involve moving into senior technical roles, leading projects or teams, or taking on strategic leadership positions within an organisation. Additionally, many professionals choose to pursue higher education or certifications to enhance their skills and stay up-to-date with industry developments.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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