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Southern Suburbs: Reliever Supervisor – Urgently Needed posted by Independent Monitoring Company

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Job Description

About the Role

We are seeking a confident Reliever Supervisor to join our dynamic team in Cape Town. As a key member of our remote off-site monitoring branch, you will be responsible for leading and managing daily operations within the monitoring/control room, while ensuring optimal performance and high levels of customer service.

Key Responsibilities

  • Supervise and manage daily operations within the monitoring/control room
  • Lead, motivate, and support a team to ensure optimal performance
  • Monitor staff productivity and provide constructive feedback and coaching
  • Handle escalations, incidents, and emergency situations efficiently
  • Ensure compliance with company policies, procedures, and industry regulations
  • Compile reports and communicate effectively with senior management
  • Maintain high levels of customer service and client satisfaction

Requirements

  • Minimum 2+ years experience in a supervisory role (preferably in a control room or call centre environment)
  • Strong leadership and motivational skills with the ability to delegate effectively
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Strong technical knowledge is beneficial
  • Valid Police Clearance / Criminal Record Check (not older than 6 months)
  • PSIRA registered
  • Excellent telephone etiquette
  • Ability to work in a high-pressure, fast-paced environment

Qualifications

  • Formal education/certifications not specified

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Security Jobs in Western Cape

The Western Cape is home to a diverse range of industries, including technology, financial services, and manufacturing, which often require security professionals to ensure the safety and security of their operations. Typically, these roles involve protecting people, assets, and information from various threats, such as terrorism, cybercrime, or physical intrusions.

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In terms of salary, it’s common for security positions in the Western Cape to fall within a broad range of R300 000 to R600 000 per annum, depending on factors like experience, company size, and industry sector. Generally, senior roles or those in larger organizations tend to command higher salaries, while entry-level positions may start at the lower end of this range. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances.

Common skills for security professionals in the Western Cape include proficiency in security management systems, surveillance and monitoring techniques, risk assessment and mitigation strategies, communication and interpersonal skills, problem-solving and analytical abilities, physical fitness and tactical training, as well as knowledge of relevant laws and regulations. These skills are often developed through formal education or training programs in fields like law enforcement, criminology, or a related discipline.

The Western Cape is home to several industries that commonly employ security professionals, including the financial services sector, technology industry, manufacturing sector, and public institutions. Other sectors, such as tourism and healthcare, also require security personnel to ensure the safety of their operations and clients. Career development opportunities in this field often involve taking on leadership roles, pursuing specialized training or certifications, or transitioning into related fields like law enforcement or risk management.

To advance in a security career, it’s essential to stay up-to-date with industry developments and best practices, network within the profession, and consider obtaining specialized qualifications or certifications. With experience and dedication, security professionals can progress to senior roles, such as security managers or directors, or transition into related fields that leverage their skills and expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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