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Stellenbosch: Front of House and Client Experience Executive posted by Helderberg Personnel

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Job Description

About the Role

The successful candidate will represent the brand in-store, deliver an impeccable client experience, assist with bespoke jewellery sales, and contribute to the growth of the business through marketing and social media initiatives.

Key Responsibilities

  • Client Experience & Front of House
  • Be the first point of contact, warmly welcoming local and international clients into the boutique
  • Build long-term relationships with high-net-worth clientele through exceptional service
  • Conduct consultations alongside the designer, assisting clients with bespoke jewellery selections
  • Ensure the showroom consistently reflects the brand’s luxury standards
  • Sales Support
  • Assist with the presentation and selling of bespoke jewellery pieces
  • Manage client follow-ups, appointments, and after-sales communication
  • Marketing & Brand Growth
  • Assist with social media management (Instagram, digital platforms, and brand storytelling)
  • Support marketing initiatives, campaigns, and content creation
  • Help grow brand awareness while maintaining a refined, luxury positioning

Requirements

  • Exceptionally well-presented, articulate, and confident
  • Comfortable engaging with wealthy, international clientele
  • Experience in luxury retail, high-end hospitality, travel, jewellery, fashion, or a similar premium environment
  • Trustworthy, reliable, and mature, with strong personal integrity
  • Naturally polished with an innate understanding of luxury service
  • Social media savvy with an eye for aesthetics and brand consistency
  • Self-motivated and capable of working independently
  • Warm, personable, and emotionally intelligent

Qualifications

None mentioned.

Salary & Benefits

Competitive salary is on offer.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Sales/Marketing Management Jobs in Western Cape

In Western Cape, the sales and marketing management field is often considered a dynamic and competitive area, with many multinationals operating in the region. Typically, this role involves developing and implementing marketing strategies to drive business growth, as well as managing sales teams to achieve revenue targets. Generally, sales and marketing managers in South Africa can expect to be involved in various aspects of business operations, from market research and competitor analysis to team leadership and stakeholder engagement.

Typically, the salary range for a sales and marketing manager in Western Cape can vary widely depending on factors such as level of experience, company size, and industry sector. While broad ranges are difficult to provide, it is common for senior roles to command salaries between R500 000 and R1 million per annum, with junior roles starting at around R200 000 to R400 000. However, these figures are subject to variation, and actual salaries may differ based on individual circumstances.

Common skills required for a sales and marketing manager include strong communication and interpersonal skills, strategic thinking, analytical prowess, and the ability to lead and motivate teams. Typically, professionals in this role need to possess a solid understanding of market trends, customer needs, and business operations, as well as excellent problem-solving and adaptability skills. Other key competencies often include digital marketing expertise, data analysis capabilities, and the ability to drive results-oriented initiatives.

In terms of industry sectors, sales and marketing managers are commonly employed in various industries, including financial services sector, technology industry, manufacturing sector, and more. These roles offer a range of opportunities for growth and development, with many companies actively seeking experienced professionals to lead their sales and marketing teams.

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For those interested in pursuing a career in sales and marketing management, there are often numerous opportunities for career progression and professional development. Typically, senior managers can expect to take on leadership roles within the company or move into executive positions, while others may choose to transition into related fields such as product management, business development, or entrepreneurship.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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