Job Description
About the Role
The Housekeeping Supervisor is responsible for overseeing the daily operations of our hotel’s housekeeping department, ensuring that all service standards are met while maintaining a safe and clean environment for our guests and staff. This role requires strong leadership skills, excellent communication abilities, and a commitment to delivering exceptional customer service.
Key Responsibilities
- Monitor and administer time and attendance policy
- Monitor staff to ensure accountability in compliance with departmental goals
- Execute operational projects and coordination of activities
- Evaluate staff to ensure the effective and efficient operation of daily functions
- Provide assistance and support to your manager on and off duty
- Determine customer needs and ensure operational delivery of specific requests
- Continuously try and improve service offerings in terms of efficiency, effectiveness, and competitiveness
- Advise on how to resolve logistical and/or customer-related problems
- Generate departmental reports, monitor workload, productivity, customer satisfaction
- Participate in training sessions, instructions, and people’s skills
- Be willing to work after hours at times
- Ensure that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members
- Oversees the scheduling, duties, and training of staff if in need
- Oversees the scheduling, duties, and on-the-job training of employees
- Supervises a team
Requirements
- Matric Certificate
- Compulsory A diploma or certificate in hospitality management or related fields is advantageous
- 3 years of luxury hotel housekeeping experience is essential and required
- Proven ability to supervise and manage a team of housekeeping staff, including scheduling, training, and performance management
- Strong verbal and written communication skills to interact with staff and guests effectively
- Ability to handle guest complaints and resolve issues related to housekeeping services
- Understanding and enforcing safety and sanitation policies to ensure a safe and clean environment for guests and staff
Qualifications
- Formal education/certifications:
- None mentioned
Salary & Benefits
- Salary range: TBA
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Winelands
The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.
When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.
In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.
The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.
In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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