Stellenbosch: Reservation Manager posted by Pro Tem
Posted on 2025-07-16 00:00:00
| Employer | Pro Tem |
|---|---|
| Category | Food & Beverage |
| Location | Western Cape / Stellenbosch |
Job Summary
Job Description
We are seeking an experienced and service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.
Main responsibilities:
- Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation;
- Manage and lead the reservations team, providing coaching, training, and motivation;
- Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;
- Ensure accurate data management, reporting, and system maintenance on Protel Air;
- Maintain high standards of guest service, ensuring personalized communication and attention to detail;
- Handle VIP bookings, special requests, and problem solving with professionalism;
- Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible;
- Work closely with other Heads of Departments;
- Attend meetings, write reports and provide feedback as required.
Main requirements:
- Grade 12 and relevant tertiary qualification;
- 3+ years Reservations Manager experience;
- Experience in luxury/5* environment preferable;
- Strong leadership, communication, and people management skills;
- Knowledge of revenue management principles and systems;
- Proficiency in hotel booking systems (e.g., Protel Air or similar)
- Do you
- Exceptional attention to detail and organizational abilities;
- Guest-focused with excellent interpersonal skills;
- Ability to work under pressure in a fast-paced luxury environment;
- Experienced in MS Office and Excel;
- Availability to work within opening hours (e.g. public holidays, weekends as required)
Click Go Apply to apply online!
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Stellenbosch: Construction Project Manager (Building Construction) – Stellenbosch posted by Hire Resolve
Hire Resolves client, a reputable multidisciplinary firm specializing in the development and execution of high-value infrastructure and building projects...
View Job
Construction Project Manager (Building Construction) – Stellenbosch
Stellenbosch: Commercial Assistant posted by Persona Staff
RequirementsGrade 12MatricRelevant tertiary education advantageousMinimum of 2 ndash 3 years experience in Freight Forwarding and LogisticsAbility to...
View Job
Commercial Assistant
Stellenbosch: Diesel Mechanic posted by iStaff (Pty) Ltd
Minimum RequirementsMatric2-3 Years proven experience as a Diesel MechanicStrong diagnostic and problem-solving skillsAbility to work independently and as...
View Job
Diesel Mechanic
Stellenbosch: Mechatronics Technician posted by Pillango Placements
In this role, you will assist in the implementation and maintenance of automated manufacturing equipment within the internal manufacturing...
View Job
Mechatronics Technician
Stellenbosch: Draughtsman posted by Hire Resolve
Are you a skilled Draughtsman with 45 years of hands-on experience using Autodesk software, including AutoCAD and Revit at an advanced level?Our client is...
View Job
Draughtsman
Stellenbosch: Commercial Administrator posted by iStaff (Pty) Ltd
Minimum RequirementsGrade 12 - EssentialDiploma in logistics or related fieldMinimum of 2 years experience in Freight Forwarding andor...
View Job
Commercial Administrator
Stellenbosch: Payroll & Compliance Administrator (Sage 300) posted by Merand Corbett & Associates
Qualifications, Skills amp ExperienceKnowledgeQualificationsnbsp- A relevant tertiary qualification will be advantageous.nbspSkills nbsp- A functional...
View Job
Payroll & Compliance Administrator (Sage 300)
Stellenbosch: Quantity Surveyor (Stellenbosch) posted by Swift Human Resources
Position available for a Quantity Surveyor based in Stellenbosch.Minimum RequirementHave acquired the relevant QS qualification minimum ND Building ...
View Job
Quantity Surveyor (Stellenbosch)
Stellenbosch: Alarm and CCTV Technicians posted by Locksecure (Pty) Ltd
Established Security Service Company is looking for Technicians to join the team in Western Cape region. The purpose of the Alarm Installation Technician is...
View Job
Alarm and CCTV Technicians
Stellenbosch: Stock Controller – Stellenbosch posted by Vine Recruitment
REQUIREMENTSMatricExperience in storekeeping, stock control and stocktakes.nbspExperience in scanning out and picking of products according to picking...
View Job
Stock Controller – Stellenbosch
Stellenbosch: Accountant (Argiculture) posted by Profile Personnel
Role PurposeJoin a dynamic investment holding company focused on agricultural-related businesses. The company, through its subsidiaries, holds equity stakes...
View Job
Accountant (Argiculture)
Stellenbosch: Senior Imports controller posted by Persona Staff
Key ResponsibilitiesReview and verify accuracy of client documentation and apply correct HS codes.Register shipments and submit SARS entries and Cargo Dues...
View Job
Senior Imports controller
Stellenbosch: General Maintenance Worker posted by Merand Corbett & Associates
Knowledge, Skills amp ExperienceKnowledgeQualificationsnbspGrade 12 Certificate EssentialFormal certification in any or all of the below skills will be to...
View Job
General Maintenance Worker
Stellenbosch: Assistant Foreman (Property Maintenance & Repairs) posted by Merand Corbett & Associates
Knowledge, Skills amp Experiencenbspnbsp nbsp nbsp nbspnbspKnowledgeQualificationsnbspGrade 12 Certificate EssentialDriverrsquos license EssentialnbspFormal...
View Job
Assistant Foreman (Property Maintenance & Repairs)
Stellenbosch: Hotel Maintenance Manager posted by Craven Cottage CC
DutiesnbspHotel Systems Maintenance Oversee the maintenance of all hotel systems, including HVAC, plumbing, electrical, and fire safety systems.Ensure the...
View Job
Hotel Maintenance Manager
Stellenbosch: Senior Imports controller posted by Persona Staff
Key ResponsibilitiesReview and verify accuracy of client documentation and apply correct HS codes.Register shipments and submit SARS entries and Cargo Dues...
View Job
Senior Imports controller
Stellenbosch: Financial Accountant posted by Sagen Advisory
A prominent group within the Cape Winelands is looking to employ a Financial Accountant. This group has notable concerns within the Agri, Wine, Hospitality...
View Job
Financial Accountant
Stellenbosch: Qualified Refrigeration Technician – URGENTLY NEEDED posted by GDK Installation
This is a full-time on-site role for a Qualified Refrigeration Technician at GDK INSTALLATIONS located in Stellenbosch. The Technician will be responsible...
View Job
Qualified Refrigeration Technician – URGENTLY NEEDED
Stellenbosch: Documentation Controller posted by Persona Staff
Your Key ResponsibilitiesAccurately capture consignee instructions in the system.Ensure final file covers are received before vessel sailing.Manage a...
View Job
Documentation Controller
Stellenbosch: Senior Software Engineers (CH1129b) posted by Capital H Staffing and Advisory Solutions
Join a world-class team developing high-performance, distributed telecom systemsOur client, a medium-sized engineering company based in Stellenbosch,...
View Job
Senior Software Engineers (CH1129b)
Stellenbosch: Logistics and Asset Manager – Technology industry – Stellenbosch, Western Cape posted by Hire Resolve
Hire Resolves client in the Technology industry is urgently seeking the expertise of a Logistics and Asset Manager in Stellenbosch, Western...
View Job
Logistics and Asset Manager – Technology industry – Stellenbosch, Western Cape
Stellenbosch: ACCOUNTANT / STELLENBOSCH posted by Work Africa
ACCOUNTANT SAIPA STELLENBOSCH WESTERN CAPE - This role will work closely with the Financial Manager to attend to tasks like financial reporting,...
View Job
ACCOUNTANT / STELLENBOSCH
East London: QUANTITY SURVEYOR / EAST LONDON AND STELLENBOSCH posted by Work Africa
QUANTITY SURVEYOR JUNIOR QS LOCATION 1 X EAST LONDON, 1 X STELLENBOSCH These are 2 new roles.Minimum Requirements Have acquired the relevant QS...
View Job
QUANTITY SURVEYOR / EAST LONDON AND STELLENBOSCH
Stellenbosch: Accounts Payable and Finance Administrator posted by Sagen Advisory
DescriptionLarge, integrated and well-established group in the agriculture sector is looking to employ a capable Finance Assistant. This group has interests...
View Job
Accounts Payable and Finance Administrator
Stellenbosch: Audit Manager posted by Sagen Advisory
An established and fast-growing Assurance, Accounting and Consulting firm in the Cape Winelands is looking to appoint an ambitious Audit Professional to...
View Job
Audit Manager