Stellenbosch: Reservation Manager posted by Pro Tem

January 14, 2026 Jobs in Cape Winelands

Job Description

We are seeking an experienced and service-driven Reservations Manager to lead the Reservations Department of our prestigious 5-star luxury hotel. This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.

Main responsibilities:

Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation;
Manage and lead the reservations team, providing coaching, training, and motivation;
Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;
Ensure accurate data management, reporting, and system maintenance on Protel Air;
Maintain high standards of guest service, ensuring personalized communication and attention to detail;
Handle VIP bookings, special requests, and problem solving with professionalism;
Managing all incoming emails, phone calls and messages as required and ensure all guests receive the best service possible;
Work closely with other Heads of Departments;
Attend meetings, write reports and provide feedback as required.

Main requirements:

Grade 12 and relevant tertiary qualification;
3+ years Reservations Manager experience;
Experience in luxury/5* environment preferable;
Strong leadership, communication, and people management skills;
Knowledge of revenue management principles and systems;

Proficiency in hotel booking systems (e.g., Protel Air or similar)
Do you
Exceptional attention to detail and organizational abilities;
Guest-focused with excellent interpersonal skills;
Ability to work under pressure in a fast-paced luxury environment;
Experienced in MS Office and Excel;
Availability to work within opening hours (e.g. public holidays, weekends as required)

View Job Gauteng: Assistant Bursar posted by Letshalo HR

About Food & Beverage Jobs in Western Cape

In the Western Cape region, the food and beverage industry is a significant contributor to the local economy, with various sectors such as hospitality, manufacturing, and agriculture employing professionals in this field. Typically, job seekers in this industry can expect to find opportunities in areas like restaurant management, quality control, marketing, and sales. Generally, these roles are highly sought after due to the growing demand for food and beverage services.

When it comes to salaries, the range is quite broad, with entry-level positions typically falling within R150 000 – R300 000 per annum, depending on factors such as company size, industry sector, and level of experience. Experienced professionals can expect higher salaries, often ranging from R500 000 – R1 million or more per year. However, please note that these figures are only general estimates and may vary significantly based on individual circumstances.

Common skills for food and beverage professionals include excellent communication and leadership skills, attention to detail, ability to multitask, knowledge of food safety and quality control protocols, and experience with point-of-sale systems and inventory management software. Many employers also look for candidates with a strong understanding of customer service and marketing principles. In some cases, proficiency in languages such as Afrikaans, isiXhosa, or English may be an added advantage.

The industry sectors that commonly employ food and beverage professionals include the hospitality sector, manufacturing sector, financial services sector, and agriculture. These sectors often require professionals to work in fast-paced environments, manage inventory, and maintain high standards of quality control.

Career development opportunities for food and beverage professionals are diverse and extensive. Many aspiring professionals start as entry-level positions and work their way up to senior roles within a few years. Others may choose to pursue further education or training in areas like culinary arts, hospitality management, or food science. With experience, they can move into leadership positions, open their own businesses, or explore roles in related fields like marketing or sales.

View Job Johannesburg: Warehouse Manager (Hospitality Retailer) - Johannesburg posted by HotelJobs

This information provides general career guidance. Actual salaries and requirements vary by employer.

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