Job Description
About the Role
Hoseki Restaurant in Stellenbosch is seeking a Restaurant Supervisor to support daily operations, ensure excellent service, and lead a professional front-of-house team while maintaining high standards of guest experience and operational efficiency.
Key Responsibilities
- Supporting the Restaurant Manager Team with the daily operations of the restaurant;
- Being present on the restaurant floor to assist with service flow, guest interaction and responding to guest needs;
- Assisting with the training and development of restaurant staff in line with the restaurant’s service standards and service journey;
- Monitoring service quality and ensuring that established service standards are maintained;
- Communicating relevant information to the team and coordinating communication between the front-of-house and kitchen teams;
- Assisting with staff rosters and ensuring adequate coverage during service periods;
- Assisting with daily cash-ups and reporting discrepancies to management;
- Supporting general administrative duties such as responding to guest queries, maintaining records and assisting with stock control;
- Ensuring compliance with health, safety and hygiene regulations;
- Maintaining a professional and visible presence on the restaurant floor during service;
- Supporting management with staff guidance and ensuring team members follow operational procedures.
Requirements
- Grade 12;
- Bilingual;
- 1 – 2 years’ experience in a supervisory or senior waiter role within a hospitality environment (preferably 5* or luxury establishments);
- Comfortable engaging with distinguished clientele;
- Good knowledge of food and beverages, including dietary requirements, bar basics and wine varietals;
- Wine knowledge or WSET certification advantageous;
- Strong teamwork and communication skills;
- Well-presented with a strong customer service orientation;
- Ability to learn menus and wine lists quickly;
- Ability to work within operational hours (evenings, weekends and public holidays);
- Ability to maintain professional relationships with colleagues across departments;
- Flexible, reliable and enthusiastic.
Qualifications
No formal qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Winelands
The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.
When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.
In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.
The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.
In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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