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Stellenbosch: Service Advisor posted by SydSen Recruit

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Job Description

Key Responsibilities

Customer Interaction & Communication

  • Greet customers professionally and assess their vehicle service requirements.
  • Provide accurate quotations for maintenance and repair work.
  • Clearly explain technical issues and service recommendations in customer-friendly terms.
  • Keep customers informed on progress, timelines, and any cost adjustments.
  • Conduct post-service follow-ups to ensure satisfaction and resolve any concerns.

Service Scheduling & Coordination

  • Schedule service appointments to optimise workshop productivity.
  • Liaise with technicians to ensure work is completed efficiently and on time.
  • Confirm availability of required parts before scheduled bookings.

Documentation & Record-Keeping

  • Create and manage detailed service orders and repair documentation.
  • Maintain accurate customer and vehicle records, including warranty and service history.
  • Process invoices and payments accurately and promptly.

Quality Control & Customer Satisfaction

  • Ensure that all work performed meets the brand’s high-quality standards.
  • Deliver an exceptional customer experience that builds loyalty and trust.
  • Address customer complaints professionally, escalating when necessary.

Product & Service Knowledge

  • Stay informed about the latest vehicle models, features, and service promotions.
  • Promote additional products and services that enhance customer value.

Team Collaboration & Reporting

  • Work closely with the service, parts, and sales departments to ensure operational efficiency.
  • Report on service department performance and customer satisfaction trends.

Minimum Requirements

  • At least 2 years’ experience in a service or customer-facing role (automotive dealership experience advantageous).
  • Computer literate (Microsoft Office Suite).
  • Valid driver’s license and own transport.
  • A technical qualification will be beneficial.
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Key Competencies

  • Strong communication and interpersonal skills.
  • Customer service excellence and problem-solving ability.
  • Motivation to achieve results and perform under pressure.
  • Organised, resilient, and team-oriented.



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