Stellenbosch: Service Advisor posted by SydSen Recruit

Key Responsibilities

Customer Interaction & Communication

• Greet customers professionally and assess their vehicle service requirements.
• Provide accurate quotations for maintenance and repair work.
• Clearly explain technical issues and service recommendations in customer-friendly terms.
• Keep customers informed on progress, timelines, and any cost adjustments.
• Conduct post-service follow-ups to ensure satisfaction and resolve any concerns.

Service Scheduling & Coordination

• Schedule service appointments to optimise workshop productivity.
• Liaise with technicians to ensure work is completed efficiently and on time.
• Confirm availability of required parts before scheduled bookings.

Documentation & Record-Keeping

• Create and manage detailed service orders and repair documentation.
• Maintain accurate customer and vehicle records, including warranty and service history.
• Process invoices and payments accurately and promptly.

Quality Control & Customer Satisfaction

• Ensure that all work performed meets the brand’s high-quality standards.
• Deliver an exceptional customer experience that builds loyalty and trust.
• Address customer complaints professionally, escalating when necessary.

Product & Service Knowledge

• Stay informed about the latest vehicle models, features, and service promotions.
• Promote additional products and services that enhance customer value.

Team Collaboration & Reporting

• Work closely with the service, parts, and sales departments to ensure operational efficiency.
• Report on service department performance and customer satisfaction trends.

Minimum Requirements

• At least 2 years’ experience in a service or customer-facing role (automotive dealership experience advantageous).
• Computer literate (Microsoft Office Suite).
• Valid driver’s license and own transport.
• A technical qualification will be beneficial.

Key Competencies

• Strong communication and interpersonal skills.
• Customer service excellence and problem-solving ability.
• Motivation to achieve results and perform under pressure.
• Organised, resilient, and team-oriented.