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Strand: Manager: Service & Repair Division posted by Helderberg Personnel

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Job Description

Purpose of the Role: To take full ownership of the Service & Repair department, ensuring it operates efficiently as a profitable and high-performing business unit while delivering exceptional customer service and maintaining technical and operational excellence.

Key Responsibilities Include but Are Not Limited To

  • Manage and lead the Service & Repair department as a standalone business unit
  • Step in to take charge of departmental operations and address outstanding snags
  • Plan, coordinate, and oversee service and repair activities across residential, commercial, and industrial clients
  • Lead, manage, and motivate the service team, including technicians and administrative staff
  • Ensure a high level of customer service, client communication, and follow-up
  • Manage appointment scheduling, access requirements for estates, and job allocations
  • Oversee departmental administration, reporting, and financial controls
  • Monitor service delivery standards, quality control, and turnaround times
  • Ensure compliance with health and safety standards, service regulations, and labour legislation
  • Liaise with clients, suppliers, and internal stakeholders
  • Identify operational challenges and implement effective, practical solutions
  • Compile and present regular management and performance reports

Criteria

  • Minimum of 5 years’ experience in a managerial role within a similar service or technical environment
  • Previous experience within the air-conditioning, ventilation, or HVAC industry highly beneficial
  • Strong technical acumen
  • Excellent good business management skills
  • Strong administrative, financial, and reporting capabilities
  • Excellent computer literacy
  • Fully proficient in English and Afrikaans
  • Sound knowledge of HR and labour practices
  • Strong attention to detail and ability to thrive in a busy environment
  • Solutions-driven, proactive, and able to take initiative
  • Strong problem-solving and people management skills
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