Job Description
About the Role
To take full ownership of the Service & Repair department, ensuring it operates efficiently as a profitable and high-performing business unit while delivering exceptional customer service and maintaining technical and operational excellence.
Key Responsibilities
- Manage and lead the Service & Repair department as a standalone business unit
- Step in to take charge of departmental operations and address outstanding snags
- Plan, coordinate, and oversee service and repair activities across residential, commercial, and industrial clients
- Lead, manage, and motivate the service team, including technicians and administrative staff
- Ensure a high level of customer service, client communication, and follow-up
- Manage appointment scheduling, access requirements for estates, and job allocations
- Oversee departmental administration, reporting, and financial controls
- Monitor service delivery standards, quality control, and turnaround times
- Ensure compliance with health and safety standards, service regulations, and labour legislation
- Liaise with clients, suppliers, and internal stakeholders
- Identify operational challenges and implement effective, practical solutions
- Compile and present regular management and performance reports
Requirements
- Minimum of 5 years’ experience in a managerial role within a similar service or technical environment
- Previous experience within the air-conditioning, ventilation, or HVAC industry highly beneficial
- Strong technical acumen
- Excellent business management skills
- Strong administrative, financial, and reporting capabilities
- Excellent computer literacy
- Fully proficient in English and Afrikaans
- Sound knowledge of HR and labour practices
- Strong attention to detail and ability to thrive in a busy environment
Qualifications
- Minimum of 5 years’ experience in a managerial role within a similar service or technical environment
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Management Jobs in Western Cape
In Western Cape, South Africa, the demand for skilled Engineering Management professionals is consistently high, with a strong focus on supporting the growth and development of various industries. Typically, these roles are found in sectors such as technology, manufacturing, and energy, where complex systems and processes require expert oversight. Generally, companies in these industries seek out candidates who can effectively manage teams, drive innovation, and ensure operational efficiency.
For Engineering Management positions in Western Cape, the salary range is broad and can vary significantly depending on factors like experience, company size, and industry sector. Typically, entry-level roles may start within a broad range of R500 000 to R1 million per annum, while senior positions can command salaries upwards of R2 million to R5 million or more. However, it’s essential to note that these are general estimates, and actual salaries can differ significantly based on individual circumstances.
Common skills for Engineering Management roles include: project management methodologies; technical expertise in areas such as mechanical engineering, electrical engineering, or civil engineering; leadership and team management skills; excellent communication and problem-solving abilities; proficiency in engineering software and tools; data analysis and interpretation skills; and strategic thinking and planning capabilities. Often, companies also value candidates with experience in lean manufacturing, Six Sigma, or other quality control methodologies.
Engineering Management roles are commonly found in industries such as technology, where innovation and R&D drive business success, financial services, where complex systems require expert management, and manufacturing, where operational efficiency is critical to competitiveness. In these sectors, engineers manage cross-functional teams, develop and implement process improvements, and ensure compliance with regulatory requirements.
For career development, Engineering Management roles offer a range of opportunities for growth and advancement. Typically, senior positions lead to roles such as Director of Engineering or Head of Operations, where candidates can leverage their technical expertise and leadership skills to drive business strategy. Often, promotions also involve taking on additional responsibilities, such as leading large-scale projects or overseeing multiple teams.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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