Strand: Manager: Service & Repair Division posted by Helderberg Personnel

Purpose of the Role: To take full ownership of the Service & Repair department, ensuring it operates efficiently as a profitable and high-performing business unit while delivering exceptional customer service and maintaining technical and operational excellence.

Key Responsibilities Include but Are Not Limited To

• Manage and lead the Service & Repair department as a standalone business unit
• Step in to take charge of departmental operations and address outstanding snags
• Plan, coordinate, and oversee service and repair activities across residential, commercial, and industrial clients
• Lead, manage, and motivate the service team, including technicians and administrative staff
• Ensure a high level of customer service, client communication, and follow-up
• Manage appointment scheduling, access requirements for estates, and job allocations
• Oversee departmental administration, reporting, and financial controls
• Monitor service delivery standards, quality control, and turnaround times
• Ensure compliance with health and safety standards, service regulations, and labour legislation
• Liaise with clients, suppliers, and internal stakeholders
• Identify operational challenges and implement effective, practical solutions
• Compile and present regular management and performance reports

Criteria

• Minimum of 5 years’ experience in a managerial role within a similar service or technical environment
• Previous experience within the air-conditioning, ventilation, or HVAC industry highly beneficial
• Strong technical acumen
• Excellent good business management skills
• Strong administrative, financial, and reporting capabilities
• Excellent computer literacy
• Fully proficient in English and Afrikaans
• Sound knowledge of HR and labour practices
• Strong attention to detail and ability to thrive in a busy environment
• Solutions-driven, proactive, and able to take initiative
• Strong problem-solving and people management skills