Job Description
About the Role
Profile Personnel is seeking a highly skilled ICT Desktop Support Technician to join our team in Stutterheim, Eastern Cape. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients, resolving software and hardware issues, and ensuring seamless day-to-day operations.
Key Responsibilities
- Diagnose and resolve software and hardware issues, including operating systems (Windows, Android, iOS, etc.) across various applications.
- Assist users with ICT desktop-related incidents.
- Take ownership of issues by analyzing problems and implementing fixes to restore service to customers promptly.
- Accurately record, update, and document requests using the ICT service desk system.
- Install and configure new ICT equipment.
- Resolve incidents and upgrade various types of software and hardware.
Requirements
- CompTIA A+, N+
- MTA Windows Operating System Fundamentals; and
- MTA Windows Server Administration Fundamentals; and
- MTA Networking Fundamentals; and or
- MCSA Windows Server Administration (MCSE or Diploma in Information Systems. (Will be Advantageous)
- The individual needs to be neat and organised;
- The individual needs to be self-motivated;
- The individual needs to be willing to work over-time;
Qualifications
- MTA Networking Fundamentals certification
Salary & Benefits
The salary for this position is not specified, but the employer is open to negotiating based on experience.
How to Apply
To apply for this role, please submit your resume and a cover letter outlining your relevant skills and experience.
About Other IT/Computer Jobs in Eastern Cape
The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.
In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.
Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.
The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.
Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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