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Cape Town: Tech Support Customer Service Representative posted by CallForce






Date 2024-08-06
Job Title Tech Support Customer Service Representative
Employer CallForce
More Information
Salary 6000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.

Duties and responsibilities:

  • Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA
  • Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
  • Assist and resolve incidents according processes and procedures.
  • Resolve FTTH issues through effective troubleshooting and configuration.
  • Ensure excellent customer service and effective and efficient problem-solving.
  • Preserve and build relationship with customers and other stakeholders on behalf of the business.
  • Effectively follow up on calls including other key commitments made to clients.
  • Reduce escalated incidents in line with SOPs and policy.
  • Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.
  • Submit reports including progress reports and analysis of information and statistics.
  • Data capture customer info, escalated incidents and the processing of the ticket data

Education and Experience:

  • Matric
  • English language proficiency
  • Minimum 1 year inbound technical support experience within a center required
  • Typing speed of minimum 35 wpm

Key Competencies and Skills:

  • Excellent communication skills
  • Tech support
  • persuasiveness
  • tenacious
  • negotiation skills
  • stress tolerance
  • effective time management

Salary and rates including allowances, incentives:

R35 per Hour for the first 3 months probation – once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpi`s each month. Shift allowance and travelling allowance.

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.

Tech Support Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-08-06 at 13:28:10 in the It Computer category

Click Go Apply to apply online!


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Cape Town: Tech Support Customer Service Representative posted by CallForce






Date 2024-08-06
Job Title Tech Support Customer Service Representative
Employer CallForce
More Information
Salary 6000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.

This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.

Salary
Great base salary and incentives with potential earnings of up to R 9000 per month

Key Responsibilities

  • Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
  • Ensure customer call backs to provide an update on the progress of the query
  • Ensure first call resolution on customer queries
  • Strive for excellence with every interaction

Minimum Requirements

  • Passion for customer service & must enjoy problem solving & exceeding customer expectations
  • Experience dealing with customer complaints
  • At least 1 year experience in customer services, preferably in a call center
  • At least 6 months technical support experience
  • Matric
  • Computer literacy

Working Hours

  • 06h00 22h00 Monday to Sunday on rotational shifts
  • Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

What you can expect

  • Value-driven company with a culture that focuses on People Come First
  • Theoretical & practical world-class training to ensure you can apply what you have learned
  • Extensive support during incubation to ensure high levels of success in our dynamic operation
  • Long-term growth opportunities

Tech Support Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-08-06 at 13:27:16 in the It Computer category

Click Go Apply to apply online!


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Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
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We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
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Cape Town: Tech Support Customer Service Representative posted by CallForce






Date 2024-08-06
Job Title Tech Support Customer Service Representative
Employer CallForce
More Information
Salary 6000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.

Duties and responsibilities:

  • Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA
  • Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
  • Assist and resolve incidents according processes and procedures.
  • Resolve FTTH issues through effective troubleshooting and configuration.
  • Ensure excellent customer service and effective and efficient problem-solving.
  • Preserve and build relationship with customers and other stakeholders on behalf of the business.
  • Effectively follow up on calls including other key commitments made to clients.
  • Reduce escalated incidents in line with SOPs and policy.
  • Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.
  • Submit reports including progress reports and analysis of information and statistics.
  • Data capture customer info, escalated incidents and the processing of the ticket data

Education and Experience:

  • Matric
  • English language proficiency
  • Minimum 1 year inbound technical support experience within a center required
  • Typing speed of minimum 35 wpm

Key Competencies and Skills:

  • Excellent communication skills
  • Tech support
  • persuasiveness
  • tenacious
  • negotiation skills
  • stress tolerance
  • effective time management

Salary and rates including allowances, incentives:

R35 per Hour for the first 3 months probation – once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpi`s each month. Shift allowance and travelling allowance.

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.

Tech Support Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-08-06 at 13:25:25 in the It Computer category

Click Go Apply to apply online!


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Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
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Posted in Jobs in Cape Town, Jobs in Western Cape

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Cape Town: Tech Support Customer Service Representative posted by CallForce






Date 2024-08-06
Job Title Tech Support Customer Service Representative
Employer CallForce
More Information
Salary 6000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.

Duties and responsibilities:

  • Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA
  • Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
  • Assist and resolve incidents according processes and procedures.
  • Resolve FTTH issues through effective troubleshooting and configuration.
  • Ensure excellent customer service and effective and efficient problem-solving.
  • Preserve and build relationship with customers and other stakeholders on behalf of the business.
  • Effectively follow up on calls including other key commitments made to clients.
  • Reduce escalated incidents in line with SOPs and policy.
  • Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.
  • Submit reports including progress reports and analysis of information and statistics.
  • Data capture customer info, escalated incidents and the processing of the ticket data

Education and Experience:

  • Matric
  • English language proficiency
  • Minimum 1 year inbound technical support experience within a center required
  • Typing speed of minimum 35 wpm

Key Competencies and Skills:

  • Excellent communication skills
  • Tech support
  • persuasiveness
  • tenacious
  • negotiation skills
  • stress tolerance
  • effective time management

Salary and rates including allowances, incentives:

  • Whilst in training/probation you will receive a basic of R6020 for 3 months
  • After 3 months depending on your performance (getting above 67% FCR) you will then receive a basic of R7000
  • Adherence Incentive R1000
  • Vodacom incentive breakdown 65% FCR = R500 / 69% FCR = R1000 / 72% FCR = R2000 (First Call Resolution)
  • Potential earnings of up to R9000

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.

Tech Support Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-08-06 at 13:21:21 in the It Computer category

Click Go Apply to apply online!


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Cape Town: Tech Support Customer Service Representative posted by CallForce






Date 2024-08-06
Job Title Tech Support Customer Service Representative
Employer CallForce
More Information
Salary 6000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.

This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.

Salary
Great base salary and incentives with potential earnings of up to R 9000 per month

Key Responsibilities

  • Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
  • Ensure customer call backs to provide an update on the progress of the query
  • Ensure first call resolution on customer queries
  • Strive for excellence with every interaction

Minimum Requirements

  • Passion for customer service & must enjoy problem solving & exceeding customer expectations
  • Experience dealing with customer complaints
  • At least 1 year experience in customer services, preferably in a call center
  • At least 1 year technical support experience
  • Matric
  • Computer literacy

Working Hours

  • 06h00 22h00 Monday to Sunday on rotational shifts
  • Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

What you can expect

  • Value-driven company with a culture that focuses on People Come First
  • Theoretical & practical world-class training to ensure you can apply what you have learned
  • Extensive support during incubation to ensure high levels of success in our dynamic operation
  • Long-term growth opportunities

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Cape Town: Tech Support Customer Service Representative posted by CallForce






Date 2024-08-06
Job Title Tech Support Customer Service Representative
Employer CallForce
More Information
Salary 6000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Key Responsibilities

  • Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
  • Ensure customer call backs to provide an update on the progress of the query
  • Ensure first call resolution on customer queries
  • Strive for excellence with every interaction

Minimum Requirements

  • Passion for customer service & must enjoy problem solving & exceeding customer expectations
  • Experience dealing with customer complaints
  • At least 1 year experience in customer services, preferably in a call center
  • At least 6 months technical support experience
  • Matric
  • Computer literacy

Working Hours

  • 06h00 22h00 Monday to Sunday on rotational shifts
  • Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

What you can expect

  • Value-driven company with a culture that focuses on People Come First
  • Theoretical & practical world-class training to ensure you can apply what you have learned
  • Extensive support during incubation to ensure high levels of success in our dynamic operation
  • Long-term growth opportunities

Job Type: Full-time

Pay: R6 000,00 – R7 000,00 per month

Ability to commute/relocate:

  • Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • technical: 1 year (Required)

.

Tech Support Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-08-06 at 13:07:47 in the It Computer category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.

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RedCat Recruitment is seeking a suitably qualified and experienced TECHNICAL SUPPORT ADMINISTRATOR for a growing concern, position based in Pietermaritzburg, KwaZulu-Natal. JOB DESCRIPTION Grade 12. Relevant qualification in Business Management / Administr


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Technical Support Administrator (Renewable Energy Industry)

South Africa: Technical Support Specialist (Jlg, Genie, Magni, Manitou)

NEW EMPLOYMENT AVAILABLE Title: Technical Support Specialist Area: Cape Town Industry: Material Handling Ref No.: TRG 2203 Salary: Market related TCTC available/negotiable Start Date: As soon as possible An opportunity for an experienced TECHNICAL SUPPORT


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Technical Support Specialist (Jlg, Genie, Magni, Manitou)

Johannesburg: Technical Support Technician

Requirements: Proven experience as a Technical Support Technician, or in a similar technical role 1 2 Years experience. Bilingual (Eng and Afr). IT/Engineering qualifications highly advantageous. Proficient in troubleshooting techniques and diagnostic tool


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Technical Support Technician

Cape Town City Centre: It Desktop Support Technician – Onsite

Role: Serve as the primary on-site IT support specialist, managing and resolving a wide range of technical issues, from password resets to backup failures and VPN connectivity problems. Engage in Active Directory management and provide comprehensive suppor


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It Desktop Support Technician – Onsite

Bedfordview: It Support Technician

Qualifications: Minimum of 4 years of practical experience in IT Support Valid driver`s license is a mandatory requirement Relevant technical certification and qualifications Willingness to travel occasiobnally to meet the needs of our diverse client b


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It Support Technician

Port Elizabeth: It Support And Installation Technician (On – Site)

Requirements: High school diploma or equivalent; A and N preferred. Previous experience in technical support, installation, or maintenance , preferably within the point-of-sale or retail technology industry. Proficiency in troubleshooting hardware and soft


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It Support And Installation Technician (On – Site)

Pretoria: First Line Support Technician

Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed.


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First Line Support Technician

Cape Town Region: It Support Technician

Minimum requirements: A minimum of three years of experience in computer troubleshooting or a similar technical field Proficient in Microsoft technologies Familiarity with cloud services, particularly: MS Office 365 - SharePoint ITIL Foundation Certificati

View Job  Western Cape: Finance Manager posted by Conova (PTY) LTD

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It Support Technician

Johannesburg: Tech Support Manager (Randburg )

Qualifications & Requirements: - Bachelors degree in Computer Science, B. Tech Engineering, or related field. - Minimum 5 years Managerial experience within the Industrial Automation Tech Support environment. - Strong understanding of networking and experi


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Tech Support Manager (Randburg )

Johannesburg City: Junior Desktop Support Tech posted by FRESH INFORMATION TECHNOLOGY

Looking for a Junior Desktop Support Technician on a 3-month contract with possibility of extension. This is a great opportunity for someone who has just left college and is looking to gain experience in the IT support field.Candidate should have a grade 1


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Junior Desktop Support Tech

Durban: Desktop Support Technician – (3 Month Contract)

Duties Diagnose and troubleshoot network and desktop (and related IT devices) problems Perform daily and weekly backups and updates Create and manage asset register for various IT devices Installation and configuration of OS, drives, and applications Assem


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Desktop Support Technician – (3 Month Contract)

Johannesburg: Junior Helpdesk Support Technician

Application Support Technicians are members of the customer support team that troubleshoot applications, document issues and resolves conflicts. Assist users in troubleshooting issues to identify potential resolutions and advise end users on the necessary


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Junior Helpdesk Support Technician

Johannesburg: Technical Support Advisor

Duties: Technical support to branches, Dealers and clients. May be required to travel from time to time within the borders of RSA and cross border at short notice. Develop and maintain good relations with branches, dealership and clients. Attending technic


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Technical Support Advisor

Centurion: Qa Tester And Support Technician Team Lead

Our client, a dynamic and growing software development company, is seeking a QA Tester and Support Technician Team Lead. This is a 6 month contract vacancy. This position is office based only. This dual-role position combines Quality Assurance testing and


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Qa Tester And Support Technician Team Lead

Cape Town City Centre: Senior Field Service Support Technician

Perform repairs and maintenance on products, logging faults and issues to improve product quality. Conduct diagnostics and resolutions to ensure customer satisfaction and effective support. Investigate facility failures to identify root causes and implemen


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Senior Field Service Support Technician

Cape Town City Centre: E-Learning Support Technician (Level 2 And Level 1)

Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether you`re at the start of your career or have some years of experience, this position offe


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E-Learning Support Technician (Level 2 And Level 1)

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