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Tokai: SPA Reservationist & Back-up SPA Therapist

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Job Description

About the Role

We are seeking a highly skilled and experienced Spa Reservationist & Back-up SPA Therapist to join our team in Tokai, Cape Town. As a dual role, you will be responsible for managing front desk operations and providing exceptional guest experiences while also performing spa therapies. If you have a passion for delivering outstanding customer service and a strong background in administration and therapy, we encourage you to apply.

Key Responsibilities

  • Manage front desk operations, including making bookings, responding to emails, and performing general admin tasks
  • Provide exceptional guest experiences through clear communication and command of English
  • Perform spa therapies as required, utilizing your knowledge of beauty treatments and products
  • Maintain accurate records of bookings, payments, and scheduling adjustments
  • Multitask and prioritize in a high-volume environment while remaining calm and courteous under pressure
  • Collaborate with therapists and management to ensure seamless operations
  • Upsell spa services and retail add-ons to enhance guest experiences

Requirements

  • South African citizen or permitted for employment
  • Certified / Diploma in Beauty Specialist / Health & Skin Care / Beauty Therapy / Somatology / Cosmetology from SAAHSP, ITEC, CIDESCO, or CIBTAC-accredited institution
  • Reliable transport within the Southern Suburbs
  • Computer confident with proficiency in MS Office and SPA software systems (ESP, Headstart, SilverSpa or similar)
  • Excellent guest communication and command of English

Qualifications

  • Formal education/certification in Beauty Specialist / Health & Skin Care / Beauty Therapy / Somatology / Cosmetology is required

Salary & Benefits

  • R11,000 Basic Salary per month
  • Services Commission (on any therapies performed by you)
  • Retail Commission
  • Employee Benefits and Fund Contributions
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Cape Town City Centre

The hospitality industry in Cape Town City Centre is a thriving sector, driven by the city’s status as a popular tourist destination and hub for business and leisure activities. Typically, job seekers in this field can expect to find employment opportunities across various sectors, including fine dining restaurants, hotels, conference centres, and event management companies. This diversity of settings means that professionals with diverse skill sets are often in demand.

Salary expectations for catering and hospitality positions in Cape Town City Centre vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be estimated, it’s essential to note that actual salaries may differ significantly due to these varying influences. For example, a highly experienced individual in a top-end restaurant may earn between R800 000 and R1 200 000 per annum, while entry-level positions in smaller establishments might pay around R300 000 – R500 000 annually. These figures are only rough estimates and should be taken as general guidelines.

In the hospitality industry, common skills that are often in demand include excellent communication and interpersonal skills, strong attention to detail, ability to work under pressure, physical stamina for long hours on one’s feet, and proficiency in basic food handling and safety procedures. Generally speaking, knowledge of food preparation techniques, wine management, or event planning can be a valuable asset in securing a role.

Industry sectors that commonly employ catering and hospitality professionals include the financial services sector, technology industry, manufacturing sector, and tourism. Other significant players in this space include education institutions, healthcare providers, and corporate event planners. As such, individuals with diverse experience and skills can expect to find opportunities across multiple industries.

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Career development is a critical aspect of any professional’s growth. Typically, hospitality professionals may progress from entry-level positions to supervisory or management roles within their current establishment or move into related fields like sales, marketing, or human resources. Opportunities for advancement often exist in larger establishments with more complex operations, while smaller businesses and start-ups may provide opportunities for entrepreneurial innovation and leadership development.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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