Umhlanga Rocks: Inbound UK Sales & Service Advisor posted by Customer Experience People SA Ltd

January 14, 2026 Jobs in eThekwini

Customer Experience People SA Ltd

eThekwini

Customer service / support

Job Description

About our client Were a proud partner to leading insurer, who takes the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, were recruiting Inbound Sales and Service Advisors in a role that offers great development and working environment. What will you be doing? As an Advisor in our busy Inbound Sales and Service department, youll see that customers get great products and services, with problems resolved first time. Using your expert skills to add value and peace of mind, you will deliver an excellent experience during conversations, that truly ensure our customers worlds are kept running. Use your expert knowledge and brilliant communication skills to book in appliances for repairs, add on new appliances, upsell on current plans, assist with cancellations, complaints and de-escalations where necessary Aim to deal with customers queries or issues there and then. Build rapport with customers, get to know their individual needs and put their interests first. What else to expect: In a 4-week training programme, youll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience. Youll work on a rotational shift pattern from Monday to Sunday Joining as one of our Inbound Sales & Service Advisors, you will receive extensive training and support allowing you to develop your sales expertise. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business. The experience and skills you need Grade 12 or a relevant equivalent qualification A solid background with a minimum 1 year in targeted sales through service. A goal orientated mindset and a love for hitting targets. Great communication skills youre at ease building rapport, handling objections, upselling, whilst listening to customers and demonstrating empathy when needed. A team player committed to creating an excellent customer experience. Youll be calm, cool, and relaxed; able to juggle tasks while working quickly. Just a few of our Benefits Tenure Bonus Free Breakfast Mondays Core Behaviours: Huntswood a ResultCX company employees have: A Winning Mindset Bring Youre A Game Passion is contagious! Work every day like its your first day on the job. Strive for Greater Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward. Servant Leadership Enable and Empower all Employees Our employees are the heart of our success Do the Right Thing Be empathetic and respectful to everyone always. Act with integrity even if no one is watching. Deliver WOW! Own It Take personal responsibility for getting things done, find a way. Deliver Unbelievable Service Create WOW moments for your customers every time. *Subject to HW incentive & remuneration policies, speak to your recruiter for more information .

View Job Durban: Assistant Brand Manager

About Customer service / support Jobs in eThekwini

In the eThekwini region of South Africa, the customer service and support industry is a common sector for employment, particularly among those seeking flexible and entry-level positions. Typically, job seekers in this field can expect to find opportunities in various industries, including technology, financial services, and manufacturing.

Generally, salaries for customer service representatives in eThekwini fall within broad ranges, often between R200 000 and R400 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that actual salaries can vary significantly based on individual circumstances. For instance, a senior customer support specialist with extensive experience in a large corporation may earn on the higher end of this range, while an entry-level representative working for a small startup might start at the lower end.

Common skills required for customer service and support roles include strong communication and interpersonal skills, ability to work well under pressure, basic computer literacy, and a willingness to learn. Typically, these roles also require employees to be patient, empathetic, and able to handle multiple customer interactions simultaneously. In addition to these core skills, experience working in a call centre environment is often preferred, as it provides valuable training in managing customer queries and resolving issues efficiently.

The industry sectors that commonly employ customer service representatives include the financial services sector, technology industry, manufacturing sector, and retail. These roles are often found in various company types, including multinationals, small to medium-sized enterprises (SMEs), and startups.

Career development opportunities for those working in customer service and support are numerous. Typically, employees can progress to senior roles, such as team leader or supervisor, where they oversee a team of representatives and contribute to process improvements. In some cases, employees may also be considered for management positions, such as department head or operations manager, which require additional education and experience. Furthermore, many companies offer training and development programs to help employees enhance their skills and move into specialist roles within the organisation.

View Job Bellville: Customer Experience Associate - Customer Experience posted by Brights Hardware

This information provides general career guidance. Actual salaries and requirements vary by employer.

GO APPLY NOW

Safe & secure application process