Kendrick Recruitment is seeking an experienced and dynamic General Management Couple to oversee operations at a prestigious 5-star lodge in the Welgevonden region of Limpopo. This role is ideal for seasoned hospitality professionals with a strong background in luxury lodges, a strategic mindset, and a passion for delivering exceptional guest experiences.

Key Responsibilities

Operational Management:

• Oversee the full scope of lodge operations in collaboration with the Operations Management Team

• Manage budgets and monitor financial performance, driving strategies for profitability

• Prepare and present reports covering occupancy, revenue, and cost analysis

• Handle operational challenges efficiently, including leading annual union negotiations

• Champion eco-conscious practices including water conservation, waste reduction, and energy efficiency

• Foster a guest-focused culture with a high degree of personalisation and attention to detail

• Continuously elevate the lodge’s offering through innovation and excellence

Strategic Planning:

• Develop and implement operational strategies aligned with the lodge’s luxury standards and broader group goals

• Work closely with senior leadership to define long-term objectives and drive continuous improvement

• Support the wider vision of the group as directed by the General Manager of Operations

Resource Management:

• Oversee the effective use of staff, equipment, and financial resources

• Maintain high service standards while optimising operational costs

Process Optimisation:

• Evaluate and improve operational workflows to enhance efficiency and guest satisfaction

• Introduce innovative practices to streamline service delivery

Supply Chain Management:

• Manage procurement and logistics to ensure timely delivery of all goods and services

• Establish strong supplier relationships and mitigate supply chain risks

Team Leadership:

• Lead and mentor staff across all departments

• Cultivate a high-performance culture with a focus on excellence, collaboration, and accountability

• Promote training, development, and staff morale

Quality Control:

• Enforce rigorous quality standards across all guest-facing services

• Monitor service delivery and implement corrective actions where needed

• Maintain consistent application of brand standards and drive the lodge’s quality plan

Risk Management:

• Identify risks and implement appropriate mitigation strategies

• Develop contingency plans to ensure business continuity

Technology Integration:

• Utilise technology to improve guest experiences and operational efficiency

• Stay up to date with hospitality technology trends and integrate relevant systems

Communication and Collaboration:

• Ensure smooth communication between departments and with Head Office

• Collaborate across functions to align operations with strategic priorities

Minimum Requirements:

• Matric qualification required

• Minimum of 5 years General Management experience in a luxury lodge environment

• Formal Hospitality Degree or Diploma preferred

• Excellent command of English with strong communication, customer service, and organisational skills

• Proven leadership, problem-solving, financial management, and operational skills

• Ability to handle pressure and resolve conflict professionally

• Valid RSA ID and Drivers Licence

• Own vehicle required

• In-depth knowledge of luxury safari lodge operations and game reserve management

• Well-presented, dynamic, and self-motivated

• Excellent interpersonal, negotiation, and team leadership skills

• Proficient in Microsoft Word, Excel, and PowerPoint

• Knowledge of OPERA Cloud Systems or similar Property Management System preferred

This is an outstanding opportunity for a professional couple to bring their passion, expertise, and innovation to a world-class luxury lodge in one of South Africas most scenic wildlife regions.