Waterberg: Game Lodge Management Couple posted by Hospitality Hire
Posted on 2025-08-13 00:00:00
| Employer | Hospitality Hire |
|---|---|
| Category | Commercial Shipping staff |
| Location | Limpopo / Waterberg |
Job Summary
? Operational Oversight
- Manage and coordinate daily lodge operations across Rooms Division, F&B, Maintenance, Guest Services, and Admin
- Maintain seamless service delivery while anticipating guest and operational needs
- Ensure high standards of hygiene, presentation, and safety across all areas
? Leadership & People Development
- Inspire and guide multidisciplinary teams through active, hands-on management
- Foster a culture of accountability, ownership, and excellence at all levels
- Lead by example with mentorship, coaching, and succession planning
? Financial Stewardship
- Manage lodge budgets and cost controls; deliver strong financial performance
- Compile and analyse reports on revenue, occupancy, procurement, and expenses
- Lead and support union negotiations and payroll planning
? Guest Experience & Brand Standards
- Uphold the lodge’s reputation for luxury, service, and bespoke experiences
- Ensure consistent 5-star service from pre-arrival to departure
- Handle guest relations, complaints, and VIP hosting with professionalism and care
? Strategic Direction & Innovation
- Collaborate with Operations Management to align with group strategy
- Drive initiatives that promote sustainability, efficiency, and quality
- Contribute to innovation in lodge offerings, experiences, and service culture
Minimum Experience & Requirements
- Matric essential; formal hospitality qualification preferred
- 5+ years’ experience as General Manager in a luxury lodge environment
- Deep understanding of remote lodge operations and guest expectations
- Valid RSA ID, Driver’s Licence, and own vehicle
- High-level leadership, financial acumen, and operational decision-making
- Tech-savvy: Excel, Word, PowerPoint; OPERA Cloud experience advantageous
- Strong communication, conflict resolution, and organisational skills
- Adaptability, cultural awareness, and resilience in high-pressure environments
Why Join This Lodge?
- Live and work in an iconic Big 5 reserve
- Play a pivotal role in shaping guest journeys and lodge culture
- Be part of a company with strong values and high operational standards
- Enjoy a close-knit team culture and high autonomy in your work
- Based in: Welgevonden Private Game Reserve, Limpopo
- Package: R75,000 CTC (combined), Live-in, Meals on duty
- Additional Benefits: 5% Provident Fund (compulsory)
- Requirements: RSA ID, Driver’s Licences, Own Vehicle
- Note: Non-pet-friendly; not suitable for children
- Interview: Must be available in person
- Retirement Age Policy: 60
Apply now with your updated CV
All applications are treated confidentially. Only shortlisted candidates will be contacted.
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