• Manage and coordinate daily lodge operations across Rooms Division, F&B, Maintenance, Guest Services, and Admin
• Maintain seamless service delivery while anticipating guest and operational needs
• Ensure high standards of hygiene, presentation, and safety across all areas

? Leadership & People Development

• Inspire and guide multidisciplinary teams through active, hands-on management
• Foster a culture of accountability, ownership, and excellence at all levels
• Lead by example with mentorship, coaching, and succession planning

? Financial Stewardship

• Manage lodge budgets and cost controls; deliver strong financial performance
• Compile and analyse reports on revenue, occupancy, procurement, and expenses
• Lead and support union negotiations and payroll planning

? Guest Experience & Brand Standards

• Uphold the lodge’s reputation for luxury, service, and bespoke experiences
• Ensure consistent 5-star service from pre-arrival to departure
• Handle guest relations, complaints, and VIP hosting with professionalism and care

? Strategic Direction & Innovation

• Collaborate with Operations Management to align with group strategy
• Drive initiatives that promote sustainability, efficiency, and quality
• Contribute to innovation in lodge offerings, experiences, and service culture

Minimum Experience & Requirements

• Matric essential; formal hospitality qualification preferred
• 5+ years’ experience as General Manager in a luxury lodge environment
• Deep understanding of remote lodge operations and guest expectations
• Valid RSA ID, Driver’s Licence, and own vehicle
• High-level leadership, financial acumen, and operational decision-making
• Tech-savvy: Excel, Word, PowerPoint; OPERA Cloud experience advantageous
• Strong communication, conflict resolution, and organisational skills
• Adaptability, cultural awareness, and resilience in high-pressure environments

Why Join This Lodge?

• Live and work in an iconic Big 5 reserve
• Play a pivotal role in shaping guest journeys and lodge culture
• Be part of a company with strong values and high operational standards
• Enjoy a close-knit team culture and high autonomy in your work

• Based in: Welgevonden Private Game Reserve, Limpopo
• Package: R75,000 CTC (combined), Live-in, Meals on duty
• Additional Benefits: 5% Provident Fund (compulsory)
• Requirements: RSA ID, Driver’s Licences, Own Vehicle
• Note: Non-pet-friendly; not suitable for children
• Interview: Must be available in person
• Retirement Age Policy: 60

Apply now with your updated CV

All applications are treated confidentially. Only shortlisted candidates will be contacted.

Click Go Apply to apply online!

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