Waterberg: Lodge Manager posted by HotelJobs

Job Summary We are seeking a dynamic and experienced Lodge Manager to lead operations at our premier Big 5 destination in the heart of Limpopo. This is an exciting opportunity for a passionate hospitality professional to oversee all aspects of lodge operations while delivering exceptional guest experiences in a luxury wilderness setting Key Responsibilities Lead and manage the Heads of Department (HOD) team across all operational areas, including health & safety and staff welfare Ensure the guest experience consistently meets and exceeds luxury hospitality standards Oversee and enforce operational procedures and service standards across all departments Maintain lodge infrastructure and facilities in line with company standards and expectations Delegate daily responsibilities to HODs, ensuring clear communication of duties and performance expectations Monitor team productivity and provide ongoing, constructive feedback and support Drive financial efficiency through effective cost control and implementation of cost-saving initiatives Engage with guests in a professional and welcoming manner, handling queries and resolving concerns promptly Report regularly to the General Manager on operational performance and key developments Foster a safe, healthy, and supportive working environment, including oversight of staff accommodation and meals Ensure clear and consistent communication between management and departmental teams Build and maintain strong relationships with the local community, suppliers, and contractors Uphold and communicate the vision, mission, and values of the company to all team members Skills & Competencies Strong operational knowledge across all lodge departments, including front office, housekeeping, food & beverage, and maintenance Sound understanding of labour legislation in South Africa In-depth knowledge of health & safety regulations and compliance standards within the hospitality industry Solid understanding of fair labour practices and HR procedures Excellent verbal and written communication skills, with the ability to engage confidently at all levels Strong time management and project management capabilities, with the ability to prioritize effectively Proven leadership skills, with the ability to motivate, inspire, and lead by example in a team-driven environment