Waterberg: Lodge Manager posted by HotelJobs

About the Role

We are seeking a dynamic and experienced Lodge Manager to lead operations at our premier Big 5 destination in the heart of Limpopo. This is an exciting opportunity for a passionate hospitality professional to oversee all aspects of lodge operations while delivering exceptional guest experiences in a luxury wilderness setting.

Key Responsibilities

• Lead and manage the Heads of Department (HOD) team across all operational areas, including health & safety and staff welfare
• Ensure the guest experience consistently meets and exceeds luxury hospitality standards
• Oversee and enforce operational procedures and service standards across all departments
• Maintain lodge infrastructure and facilities in line with company standards and expectations
• Delegate daily responsibilities to HODs, ensuring clear communication of duties and performance expectations
• Monitor team productivity and provide ongoing, constructive feedback and support
• Drive financial efficiency through effective cost control and implementation of cost-saving initiatives
• Engage with guests in a professional and welcoming manner, handling queries and resolving concerns promptly
• Report regularly to the General Manager on operational performance and key developments
• Foster a safe, healthy, and supportive working environment, including oversight of staff accommodation and meals
• Ensure clear and consistent communication between management and departmental teams
• Build and maintain strong relationships with the local community, suppliers, and contractors

Requirements

• Strong operational knowledge across all lodge departments, including front office, housekeeping, food & beverage, and maintenance
• Sound understanding of labour legislation in South Africa
• In-depth knowledge of health & safety regulations and compliance standards within the hospitality industry
• Solid understanding of fair labour practices and HR procedures
• Excellent verbal and written communication skills, with the ability to engage confidently at all levels
• Strong time management and project management capabilities, with the ability to prioritize effectively

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.)

Salary & Benefits