Senior Lodge Receptionist
Posted on 2025-03-18
| Employer | Craven Cottage CC |
|---|---|
| Salary | 0 |
| Category | Tourism Hospitality |
| Location | Limpopo / Waterberg |
Job Summary
Responsibilities:
Overseeing daily reception / front office operations
Manage junior staff and ensure employee productivity
Guest relations, reservations, day sheets, bookings and concierge services
Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
Check-out of guests
Contacting guests before they arrive
Retrieving all the necessary information from Opera to complete the day sheet for the next day
Check and respond to all emails pertaining to reception enquiries
Review reservations, and escalate any issues raised
Complete courtesy calls
Complete daily checklists
Requirements:
Grade 12 & a Diploma / Degree relevant to the field of Hospitality
At least 4 years’ experience in a Senior Reception / Front Office role at a 4 / 5* property
Expert OPERA knowledge & skills
The ability to work collaboratively and build confidence and buy in with multiple stakeholders.
Strong ability to execute capabilities.
Leadership and the ability to develop subordinates.
Ability to work independently
Accountable and able to take ownership.
Senior Lodge Receptionist position available in Limpopo, Waterberg. This job position was posted by Craven Cottage CC. The job has been posted as a char8000 ad on 2025-03-18 at 21:36:29 in the Tourism Hospitality category
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