Duties:
 
Maintain guest rooms and public areas to the highest luxury standards.
Supervise daily housekeeping operations, staff schedules, and workflow.
Assist with recruiting, training, and mentor housekeeping staff, fostering high performance and engagement.
Monitor guest feedback and implement improvements to enhance satisfaction.
Ensure compliance with SOPs, health, safety, and hygiene standards.
Manage inventory, supplies, and budget efficiently, minimizing waste.
Implement and promote sustainable housekeeping practices.
Consistent attention to detail in all areas, prompt reporting of maintenance issues, and ensuring property standards are always upheld.
 
Requirements:
 
Grade 12
Minimum 2 years of experience in housekeeping as Assistant Housekeeping Manager or similar, preferably in luxury hospitality.
Strong leadership and team management skills.
Must have an eye for detail and a pro-active approach.
Excellent organizational, communication, and problem-solving abilities.
Knowledge of SOPs, luxury standards, and health & safety regulations.
Commitment to quality, guest satisfaction, and sustainability.
Excellent verbal communication skills in English
Possess physical skills, such as walking up and down stairs.
Maintain excellent grooming and uniform standards
Active listening skills
Proficient in using Opera Property Management System (PMS)
Microsoft Office Suite (Excel, Word, Outlook) for reporting and scheduling.