Job Description
About the Role
The General Manager: Operations position is a critical role that requires a seasoned professional to drive business objectives and ensure compliance with Service Level Agreements (SLAs). The successful candidate will be responsible for managing staff, establishing and accomplishing business objectives, and maintaining quality service standards.
Key Responsibilities
- Obtain profit contribution by managing staff and ensuring compliance with SLAs
- Execute effective planning, delegating, coordinating, staffing, organizing, and decision-making to attain profit targets while ensuring compliance to SLAs
- Develop and implement a strategic plan through studying technological and financial opportunities, presenting assumptions, and recommending objectives
- Ensure the realization of objectives by establishing plans, budgets, setting results measurements, allocating resources, and effecting continuous progress review
- Coordinate efforts by establishing procurement, production, field, and technical services policies and practices; coordinating actions with corporate staff
- Assign accountabilities, planning, monitoring, appraising job results, developing a climate for information sharing, and providing development opportunities
- Build and uphold the company image through collaborating with customers, community organizations, employees, and enforcing acceptable ethical business practices
- Maintain quality service standards by establishing and enforcing organization standards
- Stay abreast of current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking, and best global practices
- Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies, and business objectives
- Manage staff performance and facilitate improvement by regularly monitoring performance and providing required coaching, support, and feedback
- Manage employee relations, workplace conflicts, and effect corrective actions in line with company policies/procedure
Requirements
- NQF Level 7: Degree or Advanced Diploma
- Matric
- Valid Drivers License
- 5 years of managerial experience within the Cleaning & Hygiene Services/Facilities Management Industry
- Knowledge of OHS Act, ISO 9001 Quality Management, and Risk Management Systems
Qualifications
No formal education/certifications are required for this position.
Salary & Benefits
Salary details will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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