Duties:
 
Ensuring Excellent Guest Service:
 
Providing excellent guest service and soliciting guest feedback.
Effectively addressing guest concerns and complaints.
Empowering employees to deliver exceptional service.
Prioritizing guest satisfaction and continuous improvement.
Providing feedback to improve service performance.
Reviewing guest satisfaction results with employees.
 
Communication and Professional Conduct:
 
Approaching all interactions with guests and colleagues in a service-oriented manner.
Communicating essential information to all staff for each event.
Maintaining regular attendance and clear communication with all stakeholders.
Attending relevant meetings as required and ensuring team awareness of information.
Assisting staff as needed and being hands-on in operations.
 
Health and Safety:
 
Ensuring a safe work environment for guests and colleagues.
Enforcing hygiene standards and inspecting all areas.
Maintaining personal appearance standards and reporting security concerns.
Assisting with hygiene audits when necessary.
 
Stock Management:
 
Conducting accurate stock takes and managing orders.
Planning and controlling stock levels within the bar.
Ensuring proper storage and usage of stock in line with safety standards.
 
Training and Development:
 
Coaching, counselling, and developing staff.
Managing staff training and performance reviews.
Implementing colleague-training initiatives and ensuring completion of online training.
Requirements:
 
Grade 12
A formal qualification will be an advantage
Minimum of 4 years of luxury restaurant / hotel experience.
WSET/CWA certification advantageous.
Computer literate and analytically skilled.
Fluent in English
Flexible with working hours and physically fit.
Excellent leadership, communication, and guest service skills.
Ability to handle multiple tasks and problem-solving in a high-pressure environment.

Duties:
               
Ensure full compliance with all company policies, procedures and standard operating procedures
Attend management meetings and conduct regular staff briefings to ensure effective communication across the team.
Assist in planning, directing, and controlling restaurant operations, including staff rostering and supervision.
Conduct regular stock takes and collaborate with the F&B Controller to manage beverage inventory and cost control.
Identify training needs and implement appropriate staff development initiatives.
Maintain full knowledge of the menu, daily specials, and seasonal offerings, ensuring all relevant staff are well-informed.
Liaise closely with the kitchen team regarding menu changes and communicate updates to front-of-house staff.
Ensure that uniform standards are maintained and that all staff are well-groomed and presentable.
Oversee proper table settings and presentation in line with company standards.
Deliver outstanding guest service by handling requests and complaints promptly and courteously.
Ensure accurate billing and timely presentation of guest accounts.
Demonstrate exemplary personal presentation, demeanour, and attitude to enhance guest satisfaction.
Complete daily void and negative posting reports, ensuring accurate records for management review.
Oversee daily cash-ups, ensuring accuracy and preventing negative balances.
Monitor and maintain targeted food and beverage cost percentages.
Report maintenance issues promptly to the Maintenance Department.
Uphold the highest standards of hygiene and cleanliness throughout the restaurant.
Perform additional duties as reasonably required to support the team and business.
 
Requirements:
 
Grade 12
A formal qualification in hospitality management
Minimum of 2–3 years’ experience in a similar role within a busy, high-paced restaurant or hospitality environment.
Strong verbal and written communication skills.
Exceptional attention to detail, initiative, and interpersonal abilities.
Highly responsible, reliable, and trustworthy.
Professional appearance and demeanour.
Commitment to always acting in the best interest of the company.
Strong customer service orientation with a guest-centric mindset.
Ability to work flexible hours, including shifts, weekends, and holidays.