Western Cape: Customer Liaison posted by The Talent Room

• Customer Satisfaction & Claims Management: Ensure high levels of customer satisfaction by efficiently handling product claims, credits, and returns in line with company policies.

• Claims Investigation & Resolution: Conduct thorough investigations into claims, documenting findings and ensuring timely resolution.

• Sales Team Support: Provide proactive support to Sales Managers and Consultants, assisting with queries and complaints.

• Query Resolution: Address and resolve general customer and internal queries with professionalism and accuracy.

• Administrative & Ad Hoc Tasks: Perform general administrative duties and assist with ad hoc tasks as required to support team operations.

Requirements: 

• National Senior Certificate
• Minimum 6 years’ experience in a similar role in customer service
• Knowledge of textiles/fabric industry
• Proven customer support experience
• Excellent communication skills (written and verbal)
• Problem solving skills
• Ability to work under pressure in a fast-paced environment
• Very good attention to detail
• Exceptional Interpersonal skills
• Ability to multitask, prioritize & manage time effectively
• Must have own reliable transport
• Required to work every second Saturday from 09:00 till 14:00