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Western Cape: Customer Liaison posted by The Talent Room

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Job Description

Duties and responsibilities:

  • Customer Satisfaction & Claims Management: Ensure high levels of customer satisfaction by efficiently handling product claims, credits, and returns in line with company policies.
  • Claims Investigation & Resolution: Conduct thorough investigations into claims, documenting findings and ensuring timely resolution.
  • Sales Team Support: Provide proactive support to Sales Managers and Consultants, assisting with queries and complaints.
  • Query Resolution: Address and resolve general customer and internal queries with professionalism and accuracy.
  • Administrative & Ad Hoc Tasks: Perform general administrative duties and assist with ad hoc tasks as required to support team operations.

Requirements: 

  • National Senior Certificate
  • Minimum 6 years’ experience in a similar role in customer service
  • Knowledge of textiles/fabric industry
  • Proven customer support experience
  • Excellent communication skills (written and verbal)
  • Problem solving skills
  • Ability to work under pressure in a fast-paced environment
  • Very good attention to detail
  • Exceptional Interpersonal skills
  • Ability to multitask, prioritize & manage time effectively
  • Must have own reliable transport
  • Required to work every second Saturday from 09:00 till 14:00



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View Job  Gauteng: IT Business Support Specialist posted by The Talent Room


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