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Western Cape: Customer Service Agent – Online Gaming posted by Neo Brokers (Pty) Ltd

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Job Description

Reporting to the Customer Service Team Lead and Operations Manager, the Customer Service Agent will provide professional support to customers across multiple channels while assisting with account verification (FICA), deposits, withdrawals, and general account queries.

Key Responsibilities

  • Provide telephonic, email, live chat and WhatsApp support to customers
  • Act as a liaison between customers and internal departments
  • Assist customers with account queries, complaints, billing, cancellations and general enquiries
  • Assist customers with placing bets, refunds and cancellations
  • Guide customers through the website and mobile platform
  • Register new customers and activate accounts
  • Verify customer information and perform FICA verification and compliance checks
  • Accurately capture and update customer and payment information
  • Manage customer deposits and withdrawal requests
  • Assist customers with withdrawal procedures, requirements and timelines
  • Investigate and resolve withdrawal queries, such as delayed or declined withdrawals
  • Liaise with Finance, Risk and Trading departments to resolve customer queries and ensure withdrawals are processed timeously
  • Escalate priority or unresolved queries to relevant departments
  • Log website/system errors and report technical issues
  • Inform customers of promotions, deals and new offers
  • Deliver onboarding scripts and explain promotional terms where required
  • Follow up on customer queries where necessary
  • Open, update and close customer interaction records
  • Assist with customer satisfaction reporting and feedback
  • Stay up to date with system, policy and product changes
  • Liaise with the software provider’s support where necessary

Requirements

  • Matric / Grade 12
  • 1–2 years customer service or call centre experience in online gaming 
  • Previous online gaming/betting experience required
  • Strong communication and customer service skills
  • High level of integrity and confidentiality
  • Ability to work rotational shifts
  • Interest in sports and online gaming is advantageous
  • Must live in Cape Town / Century City or be able to commute
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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Office Automation Jobs in Western Cape

In the Western Cape region, office automation positions are in high demand across various industries, typically requiring a blend of technical and administrative skills. Generally, these roles involve automating and streamlining business processes to increase efficiency and productivity.

Typically, salaries for office automation professionals in the Western Cape range from approximately R200 000 to R500 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, it’s essential to note that actual salaries can vary significantly due to these varying factors. Additionally, bonuses, benefits, and other perks can also impact the overall remuneration package.

Common skills required for office automation roles include proficiency in software applications such as Microsoft Office, Google Suite, and industry-specific tools; strong analytical and problem-solving abilities; excellent communication and interpersonal skills; attention to detail and organisational skills; and experience with automation technologies such as workflows, macros, and scripts. Other essential skills may include data analysis, reporting, and business acumen.

Office automation professionals are commonly found in various industries, including financial services sector, technology industry, manufacturing sector, and public administration. These roles often require adaptability and flexibility to work in different departments or teams, and to support various stakeholders across the organisation.

Career development opportunities for office automation professionals in the Western Cape are plentiful, with many organisations offering training and development programs to enhance technical skills and business acumen. Typically, career progression paths may include specialist roles such as process analyst, workflow manager, or automation consultant, or more senior positions like team leader or department head. Generally, experience, leadership potential, and a commitment to ongoing learning and professional development are key factors in advancing one’s career in this field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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